医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
27期
27-27
,共1页
丹
丹
단
Centralized reservation%Services%Satisfaction
目的探讨适合大型医院集中式预<优质服务的方法，对门诊开展优质服务中实施效果，构建和谐的护患关系，改进医院预<服务工作，提高服务质量和患者满意度。方法为门诊患者营造温馨和谐舒适的就医环境、推行优质护理服务理念、完善专业化服务，优化预<检查流程，合理利用医疗资源，构建医院优质服务护患沟通"爱心"平台，并不断地总结完善，评价其应用效果。结果集中式预<模式优质服务的实施，有效地完成了门诊的日常就诊管理，完善各种检查科室的信息管理，提高护理优质服务质量，门诊人次增长和经济收入增长都明显提高。结论集中式预<模式为就诊患者提供专业、持续、快速、优质的健康服务运行和保障，实现了安全、科学管理的目的，提高医院的核心竞争力，使医院在激烈的医疗竞争中取得更好成绩。
目的探討適閤大型醫院集中式預<優質服務的方法，對門診開展優質服務中實施效果，構建和諧的護患關繫，改進醫院預<服務工作，提高服務質量和患者滿意度。方法為門診患者營造溫馨和諧舒適的就醫環境、推行優質護理服務理唸、完善專業化服務，優化預<檢查流程，閤理利用醫療資源，構建醫院優質服務護患溝通"愛心"平檯，併不斷地總結完善，評價其應用效果。結果集中式預<模式優質服務的實施，有效地完成瞭門診的日常就診管理，完善各種檢查科室的信息管理，提高護理優質服務質量，門診人次增長和經濟收入增長都明顯提高。結論集中式預<模式為就診患者提供專業、持續、快速、優質的健康服務運行和保障，實現瞭安全、科學管理的目的，提高醫院的覈心競爭力，使醫院在激烈的醫療競爭中取得更好成績。
목적탐토괄합대형의원집중식예<우질복무적방법，대문진개전우질복무중실시효과，구건화해적호환관계，개진의원예<복무공작，제고복무질량화환자만의도。방법위문진환자영조온형화해서괄적취의배경、추행우질호리복무이념、완선전업화복무，우화예<검사류정，합리이용의료자원，구건의원우질복무호환구통"애심"평태，병불단지총결완선，평개기응용효과。결과집중식예<모식우질복무적실시，유효지완성료문진적일상취진관리，완선각충검사과실적신식관리，제고호리우질복무질량，문진인차증장화경제수입증장도명현제고。결론집중식예<모식위취진환자제공전업、지속、쾌속、우질적건강복무운행화보장，실현료안전、과학관리적목적，제고의원적핵심경쟁력，사의원재격렬적의료경쟁중취득경호성적。
Objective To investigate suitable for large hospitals centralized reservation service methods implemented for outpatient services to carry out the ef ect , build a harmonious relationship between nurses and patients , to improve hospital appointment service, improve service quality and patient satisfaction. Methods To create a warm and harmonious and comfortable outpatient medical environment, the implementation of the concept of quality care , improve professional service appointment inspection process optimization,rational use of medical resources,build hospital nurse-patient communication services, " love" platform, and constantly improving summary evaluate their application results. Results Centralized reservation mode service implementation , ef ectively completed the daily management of outpatient visits , and improve information management of various inspection departments to improve the quality of nursing services , outpatient revenue growth and economic growth have improved significantly. Conclusion Centralized reservation mode to provide professional treatment of patients , sustained, rapid and high-quality health services are running and security , to achieve the purpose of security , scientific management , enhance the core competitiveness of the hospital, so the hospital for bet er medical care in the fierce competition in the results.
