CAJ | 학술논문

随着服务业的快速发展及当代经济的“服务化”，服务供应链核心竞争力逐渐成为供应链管理和服务运营领域的研究热点，但其定义尚未有统一的界定。通过对供应链理论和竞争理论的梳理，明确服务供应链核心竞争力的内涵及形成机理，在耦合客户知识管理、资源整合与匹配和供应链协同的基础上构建服务供应链核心竞争力“三力”模型并加以验证，为提高服务供应链核心竞争力提供理论与实践依据。
수착복무업적쾌속발전급당대경제적“복무화”，복무공응련핵심경쟁력축점성위공응련관리화복무운영영역적연구열점，단기정의상미유통일적계정。통과대공응련이론화경쟁이론적소리，명학복무공응련핵심경쟁력적내함급형성궤리，재우합객호지식관리、자원정합여필배화공응련협동적기출상구건복무공응련핵심경쟁력“삼력”모형병가이험증，위제고복무공응련핵심경쟁력제공이론여실천의거。
With the rapid development of service industry and contemporary economic “services”,the core competitive-ness of service supply chain gradually becomes a hot research in the field of supply chain management and service opera-tions,but it has no unified definition.Based on supply chain theory and competition theory,thi article cleares the conno-tation and formation mechanism of the core competitiveness of service supply chain,builds and verifles “three forces”model of the core competitiveness of service supply chain with customer knowledge management,resource integration and matching and supply chain collaboration,and provides theoretical and practical reference to improve the core competitive-ness of service supply chain.