CAJ | 학술논문

酒店前厅部是酒店的窗口部门，其服务质量对酒店形象、服务质量与管理水平和经济效益有很重要的关系。部分酒店对前厅部门的管理重视程度不够，导致了前厅部服务人员在客房销售方式方面技巧不足、与其他各部门沟通不畅、人员流动量大、人才流失严重等问题。酒店应加强对前厅服务工作的管理，强化对服务人员客房销售技巧的培训，努力提升员工的素质与业务操作水平，规划员工职业生涯，建立人才储备制度，用事业留人，有效提高前厅服务质量，吸引更多客人入住，创造更高的经济效益。
주점전청부시주점적창구부문，기복무질량대주점형상、복무질량여관리수평화경제효익유흔중요적관계。부분주점대전청부문적관리중시정도불구，도치료전청부복무인원재객방소수방식방면기교불족、여기타각부문구통불창、인원류동량대、인재류실엄중등문제。주점응가강대전청복무공작적관리，강화대복무인원객방소수기교적배훈，노력제승원공적소질여업무조작수평，규화원공직업생애，건립인재저비제도，용사업류인，유효제고전청복무질량，흡인경다객인입주，창조경고적경제효익。
As a service center meeting customer first, the service of a front desk directly affects the image, overall service and management level, and economic benefit of a hotel. Given that some hotels pay less attention to the management of their front desks, the service staff of the front desks are usually poorly trained with insufficient sales and communication techniques, resulting in inefficient communication be-tween inside departments and frequent personnel turnover. To cope with these problems, hotels need to enhance the management of front desk services by investing more in training front desk staff with sales techniques, improving their professional knowledge and proficiency of operations. In addition, hotels should help staff plan career life and build a strong talent pool in ways that help retain employees.