河南科技大学学报(医学版)
河南科技大學學報(醫學版)
하남과기대학학보(의학판)
JOURNAL OF HENAN UNIVERSITY OF SCIENCE & TECHNOLOGY(MEDICAL SCIENCE)
2014年
2期
146-148
,共3页
陈婉红%吴艺%陈世玖%杨应萍%潘翠云%王成%刘珑玲
陳婉紅%吳藝%陳世玖%楊應萍%潘翠雲%王成%劉瓏玲
진완홍%오예%진세구%양응평%반취운%왕성%류롱령
PDCA循环%手外科%护理服务%满意度
PDCA循環%手外科%護理服務%滿意度
PDCA순배%수외과%호리복무%만의도
PDCA cycle%hand surgery department%care services%the degree of satisfaction
目的:探讨PDCA循环法用于提高手外科住院患者满意度的效果。方法将200例手外伤患者按住院的先后顺序随机分为对照组和观察组各100例,对照组采用常规的护理方法,观察组则采用 PDCA 循环法的护理服务。采用问卷调查的方法检验两组患者护理服务的效果和患者及家属的满意度。结果观察组患者对应用PDCA循环法的护理满意程度明显优于对照组(P<0.01),差异有统计学意义。结论 PDCA 循环法可用于手外科住院患者的护理管理,不仅能提高患者及家属的满意度,而且能促进整体护理质量的提高。
目的:探討PDCA循環法用于提高手外科住院患者滿意度的效果。方法將200例手外傷患者按住院的先後順序隨機分為對照組和觀察組各100例,對照組採用常規的護理方法,觀察組則採用 PDCA 循環法的護理服務。採用問捲調查的方法檢驗兩組患者護理服務的效果和患者及傢屬的滿意度。結果觀察組患者對應用PDCA循環法的護理滿意程度明顯優于對照組(P<0.01),差異有統計學意義。結論 PDCA 循環法可用于手外科住院患者的護理管理,不僅能提高患者及傢屬的滿意度,而且能促進整體護理質量的提高。
목적:탐토PDCA순배법용우제고수외과주원환자만의도적효과。방법장200례수외상환자안주원적선후순서수궤분위대조조화관찰조각100례,대조조채용상규적호리방법,관찰조칙채용 PDCA 순배법적호리복무。채용문권조사적방법검험량조환자호리복무적효과화환자급가속적만의도。결과관찰조환자대응용PDCA순배법적호리만의정도명현우우대조조(P<0.01),차이유통계학의의。결론 PDCA 순배법가용우수외과주원환자적호리관리,불부능제고환자급가속적만의도,이차능촉진정체호리질량적제고。
Objective To explore the effect of PDCA cyclic method on improving patient’satisfaction of hand surgery. Methods 200 patients of hand trauma were randomly divided into control group and observation group(1 00 patients of hand trauma for each group)by the order of admission.The convertional nursing was given to the patients of hand trauma in control group and PDCA cyclic method was applied in the observation group.The questionnaire survey was conducted to compare the efficacy of PDCA cyclic method on the care services and the degree of satisfaction of patients and their families between the two groups. Results The degree of satisfaction of patients of hand trauma was superior in the observation group to the control group (P <0.01 ). Conclusion The PDCA cyclic method applied to improving the degree of satisfaction of patients and their families and promote the overall quality of the nursing care.