中国医院
中國醫院
중국의원
CHINESE HOSPITALS
2014年
1期
70-72
,共3页
陈明%赵红梅%贾赛军%王力华%赵越
陳明%趙紅梅%賈賽軍%王力華%趙越
진명%조홍매%가새군%왕력화%조월
全面质量管理%专家门诊%加号
全麵質量管理%專傢門診%加號
전면질량관리%전가문진%가호
total quality management%specialist clinic%additional registration
目的：改进专家门诊诊间加号流程。方法：运用全面质量管理方法的鱼骨图工具，从人、机、料、法、环五大因素分析某三级甲等综合医院专家门诊诊间加号流程存在的原因，并用PDCA循环工作方法对专家门诊诊间加号流程进行持续改进。结果：专家门诊加号方式得到统一，医生工作站加号功能利用程度大幅提高。结论：推行医生工作站加号是优化加号流程管理的重要手段，全面质量管理是改进医院管理的有效科学方法。
目的：改進專傢門診診間加號流程。方法：運用全麵質量管理方法的魚骨圖工具，從人、機、料、法、環五大因素分析某三級甲等綜閤醫院專傢門診診間加號流程存在的原因，併用PDCA循環工作方法對專傢門診診間加號流程進行持續改進。結果：專傢門診加號方式得到統一，醫生工作站加號功能利用程度大幅提高。結論：推行醫生工作站加號是優化加號流程管理的重要手段，全麵質量管理是改進醫院管理的有效科學方法。
목적：개진전가문진진간가호류정。방법：운용전면질량관리방법적어골도공구，종인、궤、료、법、배오대인소분석모삼급갑등종합의원전가문진진간가호류정존재적원인，병용PDCA순배공작방법대전가문진진간가호류정진행지속개진。결과：전가문진가호방식득도통일，의생공작참가호공능이용정도대폭제고。결론：추행의생공작참가호시우화가호류정관리적중요수단，전면질량관리시개진의원관리적유효과학방법。
Objectives:To improve the procedure of additional registration in specialist clinic. Method:Draw a fish bone diagram to identify the potential sources of deficiencies in the procedure as staff, equipment, material, methods and environment. Implement a total quality management (TQM) method through “PDCA” process to improve the procedure of additional registration in specialist clinic. Result:Utilization of outpatient workstation for additional registration in specialist clinic was substantially increased .Conclusion:Using outpatient workstation for additional registration in specialist clinic is an efficient measure to improve registration procedure. Total quality management method has been applied in improving hospital management with successful outcome.
