医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
17期
272-272
,共1页
血液透析%优质护理%实践
血液透析%優質護理%實踐
혈액투석%우질호리%실천
Hemodialysis%High quality nursing%Practice
目的：通过在血液透析室开展优质护理服务，提高患者满意度。方法通过优化服务流程，规范环境、标牌标识，加强护士的礼仪、沟通技能及三基三严知识和应急技能的培训，实行责任制整体护理，为患者提供舒适的环境、有针对性的健康教育及优质的护理服务，满足患者的需要。结果开展优质护理服务以来患者满意度不断提高，得到了患者的好评。结论开展优质护理服务提高了透析患者的满意度，增进了护患关系。
目的：通過在血液透析室開展優質護理服務，提高患者滿意度。方法通過優化服務流程，規範環境、標牌標識，加彊護士的禮儀、溝通技能及三基三嚴知識和應急技能的培訓，實行責任製整體護理，為患者提供舒適的環境、有針對性的健康教育及優質的護理服務，滿足患者的需要。結果開展優質護理服務以來患者滿意度不斷提高，得到瞭患者的好評。結論開展優質護理服務提高瞭透析患者的滿意度，增進瞭護患關繫。
목적：통과재혈액투석실개전우질호리복무，제고환자만의도。방법통과우화복무류정，규범배경、표패표식，가강호사적례의、구통기능급삼기삼엄지식화응급기능적배훈，실행책임제정체호리，위환자제공서괄적배경、유침대성적건강교육급우질적호리복무，만족환자적수요。결과개전우질호리복무이래환자만의도불단제고，득도료환자적호평。결론개전우질호리복무제고료투석환자적만의도，증진료호환관계。
Objective Through "high quality nursing service in blood dialysis room, improve patient satisfaction. Methods By optimizing service process, regulatory environment, logo, strengthen nurse etiquet e, communication skil s and basic knowledge production and emergency skil training, implement the responsibility system of holistic nursing care, to provide a comfortable environment for patients, targeted health education and quality of nursing service, to meet the needs of patients. Results The development of high quality nursing service since the patient satisfaction improved, the patient. Conclusion Developing high quality nursing service and improve the dialysis patient satisfaction, improve the nurse patient relationship.
