CAJ | 학술논문

互联网具有开放性、无纸化、互动性、公开性等特点，这为消费者提供一条快捷、方便、便于监督的投诉渠道。旅游经济在国民经济中占有日益重要的地位，是新的经济增长点，如何更好地解决游客的旅游投诉，维护游客的合法权益，成为旅游监管部门迫切需要的解决的问题。在互联网高速发展的环境下，该文从网络的角度出发，提出建立网络旅游投诉平台机制的论题，希望能为游客提供一个更加完善的旅游投诉渠道。
호련망구유개방성、무지화、호동성、공개성등특점，저위소비자제공일조쾌첩、방편、편우감독적투소거도。여유경제재국민경제중점유일익중요적지위，시신적경제증장점，여하경호지해결유객적여유투소，유호유객적합법권익，성위여유감관부문박절수요적해결적문제。재호련망고속발전적배경하，해문종망락적각도출발，제출건립망락여유투소평태궤제적론제，희망능위유객제공일개경가완선적여유투소거도。
The Internetis open,paperless,interaction,openness,this provides a fast, convenient, easy to supervise the complaint channel for consumers. Tourism economy occupies an increasingly important position in the national economy, is the new eco-nomic growth point, how to solve thetourist complaints better, maintain the legitimate rights and interests of tourists, a tour-ismregulatory departments urgent need to solve the problem. The rapid development of the Internet environment, starting from the point of view of the network is proposed to establish the mechanism of the online travel complaints platform topics, hoping to offer tourists a more perfect tourist complaint channels.