CAJ | 학술논문

为了在整个供电服务生命周期中做出各类关键决策调控,最终达到高的客户满意度,对供电服务系统的组成要素及其之间的关联关系进行分析并优化。借鉴质量管理中的SQFD方法,提出了5个一级16个二级供电服务顾客需求指标和6个供电服务技术需求指标,针对指标和关联关系提出数据采集和度量方法,构造出多指标融合的服务质量屋评价模型。以湖北十堰供电服务为实例,将顾客差异性评价观点融合形成多维度评价结果,对整个过程进行诊断和重新设计优化。
위료재정개공전복무생명주기중주출각류관건결책조공,최종체도고적객호만의도,대공전복무계통적조성요소급기지간적관련관계진행분석병우화。차감질량관리중적SQFD방법,제출료5개일급16개이급공전복무고객수구지표화6개공전복무기술수구지표,침대지표화관련관계제출수거채집화도량방법,구조출다지표융합적복무질량옥평개모형。이호북십언공전복무위실례,장고객차이성평개관점융합형성다유도평개결과,대정개과정진행진단화중신설계우화。
This paper studied the components,their inter-relations and the overall optimization of the power supply service system.Using SQFD,it put forward five first-grade indexes and sixteen second-grade indexes of indicators of demands for power supply service,and six indicators of technical needs.A multi-index evaluation model was constructed for data acquisition and measurement,its multi-dimensional evaluation results being based on the power supply service in Shiyan of Hubei Province.