中国医药指南
中國醫藥指南
중국의약지남
CHINA MEDICINE GUIDE
2014年
9期
21-21,22
,共2页
人性化服务%外科病房%护理
人性化服務%外科病房%護理
인성화복무%외과병방%호리
The humanized service%Surgical ward%Nursing
目的：分析人性化服务在外科病房护理中的应用效果。方法对对照组患者临床主要实施常规护理管理，对观察组患者在常规护理的基础上实施人性化服务，并观察两组护理效果。结果观察组患者护理满意度高于对照组，并且观察组医疗纠纷发生率低于对照组，两组比较差异有统计学意义（P<0.05）。结论临床外科病房护理中人性化服务模式的应用，不仅能够提高患者的满意度，而且对减少医疗纠纷，提高护理质量也具有重要的意义。
目的：分析人性化服務在外科病房護理中的應用效果。方法對對照組患者臨床主要實施常規護理管理，對觀察組患者在常規護理的基礎上實施人性化服務，併觀察兩組護理效果。結果觀察組患者護理滿意度高于對照組，併且觀察組醫療糾紛髮生率低于對照組，兩組比較差異有統計學意義（P<0.05）。結論臨床外科病房護理中人性化服務模式的應用，不僅能夠提高患者的滿意度，而且對減少醫療糾紛，提高護理質量也具有重要的意義。
목적：분석인성화복무재외과병방호리중적응용효과。방법대대조조환자림상주요실시상규호리관리，대관찰조환자재상규호리적기출상실시인성화복무，병관찰량조호리효과。결과관찰조환자호리만의도고우대조조，병차관찰조의료규분발생솔저우대조조，량조비교차이유통계학의의（P<0.05）。결론림상외과병방호리중인성화복무모식적응용，불부능구제고환자적만의도，이차대감소의료규분，제고호리질량야구유중요적의의。
Objective To analyze the application effect of humanized service in surgical ward in nursing;Methods Patients in the control group the main clinical routine nursing management of patients in the observation group, on the basis of routine nursing humanistic service, and nursing observation. Results Two groups: patients in the observation group satisfaction than in the control group, medical disputes and the observation group was lower than that in the control group, there was signiifcant difference between two groups(P<0.05). Conclusion The application of service model of humanity care in clinical surgery, not only can improve the satisfaction of patients, but also to reduce medical disputes, but also has important signiifcance to improve the quality of nursing.
