医院管理论坛
醫院管理論罈
의원관이론단
HOSPITAL MANAGEMENT FORUM
2013年
8期
30-31,22
,共3页
急诊%预检分诊%标准化管理
急診%預檢分診%標準化管理
급진%예검분진%표준화관리
Emergency%Pre-examination and triage%Standardized management
本文分析了急诊预检分诊服务中存在的问题，提出建立标准化工作流程的方法和内容，包括建立急诊分诊护士的准入标准，分诊护士服务标准以及制定量化的分诊标准和分诊流程标准，认为急诊预检分诊服务标准化管理可提高急诊分诊的准确率，缩短病人等候时间，降低医疗风险，提高患者满意度，对塑造医院窗口形象有重要意义。
本文分析瞭急診預檢分診服務中存在的問題，提齣建立標準化工作流程的方法和內容，包括建立急診分診護士的準入標準，分診護士服務標準以及製定量化的分診標準和分診流程標準，認為急診預檢分診服務標準化管理可提高急診分診的準確率，縮短病人等候時間，降低醫療風險，提高患者滿意度，對塑造醫院窗口形象有重要意義。
본문분석료급진예검분진복무중존재적문제，제출건립표준화공작류정적방법화내용，포괄건립급진분진호사적준입표준，분진호사복무표준이급제정양화적분진표준화분진류정표준，인위급진예검분진복무표준화관리가제고급진분진적준학솔，축단병인등후시간，강저의료풍험，제고환자만의도，대소조의원창구형상유중요의의。
The article analyzes the existing problems in the pre-examination and triage services in Emergency Department (ED), and proposes the methods and contents of standardizing the workflow in the process. A series of standards were established, including:the admittance standards for triage nurses in ED;the service standards for them;and quantified standards for triage and its workflow. The authors think that standardized management can promote the accuracy of triage, reduce patients' waiting time, lower medical risks and increase patients' satisfaction, which are important for building a good image of the hospital.
