医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
1期
177-177
,共1页
陈柯%杨兴华%杨邦翠%黄琳峻%张馨梅
陳柯%楊興華%楊邦翠%黃琳峻%張馨梅
진가%양흥화%양방취%황림준%장형매
优质护理服务%护理质量%满意度
優質護理服務%護理質量%滿意度
우질호리복무%호리질량%만의도
Quality Nursing%Care quality%Satisfaction
目的：通过开展优质护理服务，探讨优质护理的方法并深入分析其效果。方法比较优质护理前后1年的各项护理质量指标及护士的满意度，分析全院护理投诉情况。结果开展优质护理后，全院的护理质量明显提高（P<0.05），护士满意度有所提高，护理投诉明显降低。结论开展优质护理服务，提高了护理质量和服务水平，达到患者、社会、政府、护士四满意。
目的：通過開展優質護理服務，探討優質護理的方法併深入分析其效果。方法比較優質護理前後1年的各項護理質量指標及護士的滿意度，分析全院護理投訴情況。結果開展優質護理後，全院的護理質量明顯提高（P<0.05），護士滿意度有所提高，護理投訴明顯降低。結論開展優質護理服務，提高瞭護理質量和服務水平，達到患者、社會、政府、護士四滿意。
목적：통과개전우질호리복무，탐토우질호리적방법병심입분석기효과。방법비교우질호리전후1년적각항호리질량지표급호사적만의도，분석전원호리투소정황。결과개전우질호리후，전원적호리질량명현제고（P<0.05），호사만의도유소제고，호리투소명현강저。결론개전우질호리복무，제고료호리질량화복무수평，체도환자、사회、정부、호사사만의。
Objective:To explore the methods of high-quality nursing service and analysis its ef ect by carrying out a series of high-quality nursing activities; Methods:To compare the dif erence of each caring index,satisfactions of nurses and nursing complaints before and after high-quality care; Results:After high-quality nursing service, the quality of nursing are obviously improved (P<0.05),satisfactions for nurses also raised and nursing complaints was decreased; Conclusion:By carrying out high-quality nursing service,the quality of nursing and level of service are elevated,and we have reached the satisfaction aim of patients,society,government,nurse.
