民用飞机设计与研究
民用飛機設計與研究
민용비궤설계여연구
CIVIL AIRCRAFT DESIGN AND RESEARCH
2012年
4期
1-3,32
,共4页
民机客户服务%人力资源建设%技术人才队伍
民機客戶服務%人力資源建設%技術人纔隊伍
민궤객호복무%인력자원건설%기술인재대오
Commercial Aircraft Customer Service%Human Resource Construction%Technical Talents
民机客户服务人才对我国民机产业发展具有重要影响，其发展建设已纳入国家“十二五”人才建设规划。介绍了全球顶尖民机制造商波音与空客的客户服务人力资源现状，总结了其客户服务人才队伍的培养措施，最后结合中国商飞公司实际，从招聘、培养、激励及管理等方面提出了培养公司客户服务人才队伍的建议。
民機客戶服務人纔對我國民機產業髮展具有重要影響，其髮展建設已納入國傢“十二五”人纔建設規劃。介紹瞭全毬頂尖民機製造商波音與空客的客戶服務人力資源現狀，總結瞭其客戶服務人纔隊伍的培養措施，最後結閤中國商飛公司實際，從招聘、培養、激勵及管理等方麵提齣瞭培養公司客戶服務人纔隊伍的建議。
민궤객호복무인재대아국민궤산업발전구유중요영향，기발전건설이납입국가“십이오”인재건설규화。개소료전구정첨민궤제조상파음여공객적객호복무인력자원현상，총결료기객호복무인재대오적배양조시，최후결합중국상비공사실제，종초빙、배양、격려급관리등방면제출료배양공사객호복무인재대오적건의。
The human resources of commercial aircraft customer service play a great role in the developing of commercial aircraft industry of China. The cultivation of customer service talents of commercial aircraft was included in the 12th Five-year Plan of Talent Construction. The background of human resources of commercial aircraft in two leading airplane manufacturers Boeing and Airbus were introduced. Good practices adopted by the two companies to cultivate staff were summarized then. In the last part, some suggestions from aspects of employee recruiting, developing, motivating and management were put forward to cultivate talents of commercial aircraft customer service according to the situation of COMAC.
