CAJ | 학술논문

随着经济发展和国家对医疗卫生事业投入的逐步增加，但是病人在综合医院“看病难”的问题一直存在。在我国，看病难表现在挂号、付费和检查等就医环节多，尤其排队时间长。针对这一问题，国内也有医院对门诊预付费方式进行了探索和改进，虽然取得了一定成效，但是没有解决医保病人充值的问题。为解决这一问题，借助信息系统优化产科工作流程，推广应用门诊费用预存卡服务模式，最终提高了患者满意度，减少了病人挂号及收费排队等候时间，降低了人员成本，提高了诊疗效率。该模式对其他医院门诊具有推广作用。
수착경제발전화국가대의료위생사업투입적축보증가，단시병인재종합의원“간병난”적문제일직존재。재아국，간병난표현재괘호、부비화검사등취의배절다，우기배대시간장。침대저일문제，국내야유의원대문진예부비방식진행료탐색화개진，수연취득료일정성효，단시몰유해결의보병인충치적문제。위해결저일문제，차조신식계통우화산과공작류정，추엄응용문진비용예존잡복무모식，최종제고료환자만의도，감소료병인괘호급수비배대등후시간，강저료인원성본，제고료진료효솔。해모식대기타의원문진구유추엄작용。
With the development of economy,though the investment from Chinese government has been gradually increasing in medical and health services,the problem of“difficult in getting medical service”always exist in comprehensive hospitals.In China,this problem has the performance of many links in getting the medical services including registration,payment and check,in particular,long time for queuing. To solve this problem,there are the domestic hospitals who are exploring and improving the prepayment mode in outpatients service,though achieved some success,but it has not yet solved the recharging issue of medicare patients.With the help of information system in our hospital,we optimise the work flow in obstetric department,promote the application of prepaid card service pattern for outpatient service fees and ultimately improve patients’satisfaction.This pattern reduces the waiting times the patients spent in registration and paying queue, decreases the labour cost of hospital,and improves the diagnosis efficiency.This pattern has the role of being popularised to other hospitals outpatient services.