CAJ | 학술논문

在有限的人财物支付情况下提高中小企业信息咨询服务的质量,是国民经济健康发展的关键。咨询服务质量指标体系的建立及咨询服务质量控制对咨询服务质量的提高至关重要。本论文探讨了在数字化网络化信息环境下政府委托公共图书馆对中小企业进行免费咨询服务的可能性与现实性,为政府有效监控咨询服务质量建立了质量指标体系并基于质量指标体系设计了服务质量控制措施。
재유한적인재물지부정황하제고중소기업신식자순복무적질량,시국민경제건강발전적관건。자순복무질량지표체계적건립급자순복무질량공제대자순복무질량적제고지관중요。본논문탐토료재수자화망락화신식배경하정부위탁공공도서관대중소기업진행면비자순복무적가능성여현실성,위정부유효감공자순복무질량건립료질량지표체계병기우질량지표체계설계료복무질량공제조시。
To elevate the consulting service quality of small-and medium-sized enterprises(SMSE) is the key to the healthy development of national economy in the circumstances of limited manpower,property and resources.Index system and quality control are very important to improve the consulting service quality.On the basis of discussing the possibility and practicality that the government entrusts the public library with free consulting service to small-and medium-sized enterprises under the digital network information environment,this paper presents the strategies for constructing the quality index system which enables the government to supervise enterprises’ consulting service quality and designs the service control based on this system.