中国医院
中國醫院
중국의원
CHINESE HOSPITALS
2013年
7期
59-60
,共2页
护理员%规范化管理%多元化策略
護理員%規範化管理%多元化策略
호리원%규범화관리%다원화책략
nursing assistant%standardized management%diverse strategy
目的：探讨护理员规范化管理多元化策略的实践效果，为规范护理员的管理提供依据。方法：将2011年新聘、在编护理员设为对照组，采用传统培训、管理模式；将2012年新聘、在编护理员设为观察组，采用多元化策略规范管理，包括完善岗前培训、持续改进在职培训；多方携手共管提升陪护质量；调动护理员工作积极性，提升职业自豪感；以及推行人性化管理举措，稳定队伍等方法。结果：两组比较：患者与家属满意度由84.73%上升到97.08%，医护人员满意度由79.63%上升到96.30%，人员流失率由52%下降到28.99%，差异有统计学意义（P<0.05）。结论：采用多元化策略对护理员进行规范化培训、管理，有助于提高护理员整体素质及服务能力，满足了患者的需求，提升医院服务品质。
目的：探討護理員規範化管理多元化策略的實踐效果，為規範護理員的管理提供依據。方法：將2011年新聘、在編護理員設為對照組，採用傳統培訓、管理模式；將2012年新聘、在編護理員設為觀察組，採用多元化策略規範管理，包括完善崗前培訓、持續改進在職培訓；多方攜手共管提升陪護質量；調動護理員工作積極性，提升職業自豪感；以及推行人性化管理舉措，穩定隊伍等方法。結果：兩組比較：患者與傢屬滿意度由84.73%上升到97.08%，醫護人員滿意度由79.63%上升到96.30%，人員流失率由52%下降到28.99%，差異有統計學意義（P<0.05）。結論：採用多元化策略對護理員進行規範化培訓、管理，有助于提高護理員整體素質及服務能力，滿足瞭患者的需求，提升醫院服務品質。
목적：탐토호리원규범화관리다원화책략적실천효과，위규범호리원적관리제공의거。방법：장2011년신빙、재편호리원설위대조조，채용전통배훈、관리모식；장2012년신빙、재편호리원설위관찰조，채용다원화책략규범관리，포괄완선강전배훈、지속개진재직배훈；다방휴수공관제승배호질량；조동호리원공작적겁성，제승직업자호감；이급추행인성화관리거조，은정대오등방법。결과：량조비교：환자여가속만의도유84.73%상승도97.08%，의호인원만의도유79.63%상승도96.30%，인원류실솔유52%하강도28.99%，차이유통계학의의（P<0.05）。결론：채용다원화책략대호리원진행규범화배훈、관리，유조우제고호리원정체소질급복무능력，만족료환자적수구，제승의원복무품질。
Objectives:To measure the impact of the diverse strategy applying on the nursing assistant standardized management, and to give evidence fir standardizing nursing assistant management. Methods:New and in-service nursing assistant in 2011 as the control group to accept traditional management and training mode. New and in-service nursing assistant in 2012 as the treatment group who are given diverse strategy standardized management which includes complete pre-service training, continuous improvement of in-service training, enhancing caring quality cooperatively, motivating nursing assistant's enthusiasm, promoting professional pride and implementing humanism management. Results:Compared with the control group, the treatment group could raise the satisfaction of patients and their families. The satisfaction rate of patient increased from 84.73%to 97.08%, and the satisfaction rate of medical staff increased from 79.63%to 96.30%, staff turnover rate decreased from 52%to 28.99%, which has significant difference (p<0.05). Conclusions:Diverse strategy applying on nursing assistant standardization training, management can help improving nursing assistant's full quality and service capacity, matching patient's demands and promoting hospital service quality.
