CAJ | 학술논문

针对传统制造业客户系统无法主动适应顾客的主观意愿变化导致无法获取客户潜在需求的问题，提出了一种面向服务型制造的自适应客户定制平台，建立自适应客户定制平台的逻辑结构、功能体系和体系结构。通过对客户多形式交互信息进行知识解析、数据挖掘，获取客户潜在需求，帮助企业做出正确决策分析，制定出符合客户个性的产品。
침대전통제조업객호계통무법주동괄응고객적주관의원변화도치무법획취객호잠재수구적문제，제출료일충면향복무형제조적자괄응객호정제평태，건립자괄응객호정제평태적라집결구、공능체계화체계결구。통과대객호다형식교호신식진행지식해석、수거알굴，획취객호잠재수구，방조기업주출정학결책분석，제정출부합객호개성적산품。
Against the problem that the potential demands of the clients are unavailable for the traditional clients systems are impossible to adjust to the subjective wishes of the clients,the paper proposed the customized platform in face of the service fabrication,which established the logic structure,functional system and systematic structure. Through the multiple forms information exchanges,the knowledge analysis,data excavation and potential wishes of clients are going on,and the correct policy decisions and the products conformed to the clients are made.