CAJ | 학술논문

目的：探讨将分层管理应用于儿科病房对工作效率以及服务质量的影响。方法在儿科病房中采用分层管理模式，将护理人员按“护士长-责任组长-责任护士-辅助护士”分层方案划分并分配职责，调整床护比，定期实施考核。结果儿科病房中开展分层管理的试验组在院方评价中专科护理、护理文书以及健康教育这三项得到的分值更高，明显优于对照组，差异有统计学意义（P＜0.05）。患者调查表的比较显示试验组的服务态度、健康教育、护理操作均优于对照组，差异有统计学意义（P＜0.05）。结论分层管理优化了优质服务病房的护理结构，使得有限的人力资源得到充分的发掘，进一步提高工作效率和护理质量，让优质的护理服务得到进一步提升。
목적：탐토장분층관리응용우인과병방대공작효솔이급복무질량적영향。방법재인과병방중채용분층관리모식，장호리인원안“호사장-책임조장-책임호사-보조호사”분층방안화분병분배직책，조정상호비，정기실시고핵。결과인과병방중개전분층관리적시험조재원방평개중전과호리、호리문서이급건강교육저삼항득도적분치경고，명현우우대조조，차이유통계학의의（P＜0.05）。환자조사표적비교현시시험조적복무태도、건강교육、호리조작균우우대조조，차이유통계학의의（P＜0.05）。결론분층관리우화료우질복무병방적호리결구，사득유한적인력자원득도충분적발굴，진일보제고공작효솔화호리질량，양우질적호리복무득도진일보제승。
Objective To investigate the effect of the layered management on the work efficiency and service quality in pediatric ward.Methods The layered management mode in the pediatric ward was applied , the nurses were divided and assigned responsibilities ac-cording to the"head nurse , responsibility leader , responsibility nurse and assistant nurse"hierarchical scheme to adjust the bed /nurse ra-tio, carry out regular checking .Results In the test group , the scores of nursing , nursing documents and health education were higher than those in the control group , the differences were significant .Comparison showed that in the experimental group service attitude , health educa-tion, nursing operation was better than those in the control group through patients questionnaire .Conclusions The layered management can optimize the nursing structure of high -quality service unit , explore the use of limit human resources , further improve the work efficiency and the quality of nursing .