标准科学
標準科學
표준과학
STANDARD SCIENCE
2014年
5期
24-28
,共5页
政府热线%绩效评价%策略分析
政府熱線%績效評價%策略分析
정부열선%적효평개%책략분석
government hotline%performance evaluation%strategy analysis
政府热线服务已成为解决群众诉求的重要渠道之一，国外也纷纷开展政府热线服务，提高公众满意度。本文将围绕政府热线概念解析、国外政府热线实践、国外政府热线绩效评价策略分析3部分，共同解析政府热线在各国的发展情况以及相关绩效评价分析。
政府熱線服務已成為解決群衆訴求的重要渠道之一，國外也紛紛開展政府熱線服務，提高公衆滿意度。本文將圍繞政府熱線概唸解析、國外政府熱線實踐、國外政府熱線績效評價策略分析3部分，共同解析政府熱線在各國的髮展情況以及相關績效評價分析。
정부열선복무이성위해결군음소구적중요거도지일，국외야분분개전정부열선복무，제고공음만의도。본문장위요정부열선개념해석、국외정부열선실천、국외정부열선적효평개책략분석3부분，공동해석정부열선재각국적발전정황이급상관적효평개분석。
Government hotline service has become an important channel for the public to appeal to. Foreign government hotline services have conducted hotline services to improve the public’s satisfaction. This paper will focus on the three parts, including the concept, practice and performance evaluation strategy of foreign government hotlines, in order to analyze the development situation and relevant performance evaluation analysis of government hotline in different countries.
