CAJ | 학술논문

以读者满意度作为评价标准来衡量和评价高校图书馆各项工作是图书馆评价的一个重要内容。本文从读者对图书馆服务质量满意的影响因素入手，从馆藏资源、硬件设备、环境氛围、馆员服务和服务效果这五个方面进行研究。用结构方程模型方法就以上五个因素对高校图书馆服务质量满意度的影响进行探讨，以期对高校图书馆服务质量的改进有借鉴作用。
이독자만의도작위평개표준래형량화평개고교도서관각항공작시도서관평개적일개중요내용。본문종독자대도서관복무질량만의적영향인소입수，종관장자원、경건설비、배경분위、관원복무화복무효과저오개방면진행연구。용결구방정모형방법취이상오개인소대고교도서관복무질량만의도적영향진행탐토，이기대고교도서관복무질량적개진유차감작용。
The readers’ satisfaction is an important content taking as a evaluation criteria to measure and evaluate the work of University Library. The reason why readers are satisfied with the quality of library services were explored from five aspects,storage of the resources,equipment and hardware,environment, service of librarian and service effect. We use structural equation model to explore the degree of the above five factors on influencing the satisfaction of library service quality,looking forward to improving the quality of library services and making a certain excellent example.