CAJ | 학술논문

目的：探讨在针灸科开展优质护理服务的效果以及对患者满意度的影响。方法2013年5月至2014年3月在于我院针灸科治疗的100例患者为研究对象，随机分为实验组(优质护理服务组)50例，对照组(传统基础护理组)50例，治疗结束后，采用本院统一制定的满意度调查表进行满意度调查，比较两组针灸科住院患者对护理质量的满意度。结果实验组针灸科患者对护理质量的满意率为86.00%，明显的高于对照组患者，两组差异有统计学上的意义(P<0.05)。结论优质护理应用于针灸科患者当中能够显著的提高患者对护理的满意度，改善患者情绪及不良心理反应，有助于患者疾病的治疗，能够提高患者对于医护人员的信任度，值得临床推广。
목적：탐토재침구과개전우질호리복무적효과이급대환자만의도적영향。방법2013년5월지2014년3월재우아원침구과치료적100례환자위연구대상，수궤분위실험조(우질호리복무조)50례，대조조(전통기출호리조)50례，치료결속후，채용본원통일제정적만의도조사표진행만의도조사，비교량조침구과주원환자대호리질량적만의도。결과실험조침구과환자대호리질량적만의솔위86.00%，명현적고우대조조환자，량조차이유통계학상적의의(P<0.05)。결론우질호리응용우침구과환자당중능구현저적제고환자대호리적만의도，개선환자정서급불양심리반응，유조우환자질병적치료，능구제고환자대우의호인원적신임도，치득림상추엄。
Objective discussion on developing high quality nursing service in the department of acupuncture and moxibustion effect and influence on patient satisfaction. Methods from2013May to 2014 March in treatment of 100 cases of acupuncture department of our hospital patients as the research object, randomly divided into experimental group (high quality nursing service group) 50 cases, the control group (traditional basic nursing group) 50 cases, after the treatment, the hospital established satisfaction questionnaire survey of satisfaction, two group of acupuncture and moxibustion department of nursing quality and patient satisfaction. satisfactory Results on quality of nursing department of acupuncture and moxibustion in experimental group was 86%, significantly higher than in control group, there were statistically significant differences between the two groups (P <0.05). Conclusion the application of high quality nursing care in the department of acupuncture and moxibustion patients can significantly improve patient satisfaction with nursing care, improve patient and bad mental emotional reaction, treatment can help patients with the disease, can improve patient trust for the medical care personnel, is worth the clinical promotion.