护理研究
護理研究
호리연구
NURSING RESEARCH
2014年
21期
2586-2590
,共5页
优质护理服务%特需病房%外籍病人%病人满意度
優質護理服務%特需病房%外籍病人%病人滿意度
우질호리복무%특수병방%외적병인%병인만의도
high quality of nursing service%special wards%foreign pa-tients%patients’satisfaction
[目的]调查北京市三级甲等医院实施优质护理服务后病人的满意度情况。[方法]采用整群抽样法，在北京市随机抽取5所拥有特需病房的三级甲等医院住院病人207例。采用自行编制的优质护理服务调查问卷进行调查。[结果]研究对象总体满意度得分为4.81分±0.24分，其中护士健康教育能力满意度得分最低。不同性别、就业状态、教育程度、居住情况、付费方式、宗教信仰的病人对优质护理服务满意度得分比较差异有统计学意义。普通病房病人满意度得分最高，特需病房外籍病人满意度得分最低，特需病房外籍病人对护士服务态度及质量满意度最高。[结论]北京市三级甲等医院实施优质护理服务后，病人满意度均较高，护理外籍病人的护士需提高外语能力，特需病房护士面临的要求更高、挑战更大。
[目的]調查北京市三級甲等醫院實施優質護理服務後病人的滿意度情況。[方法]採用整群抽樣法，在北京市隨機抽取5所擁有特需病房的三級甲等醫院住院病人207例。採用自行編製的優質護理服務調查問捲進行調查。[結果]研究對象總體滿意度得分為4.81分±0.24分，其中護士健康教育能力滿意度得分最低。不同性彆、就業狀態、教育程度、居住情況、付費方式、宗教信仰的病人對優質護理服務滿意度得分比較差異有統計學意義。普通病房病人滿意度得分最高，特需病房外籍病人滿意度得分最低，特需病房外籍病人對護士服務態度及質量滿意度最高。[結論]北京市三級甲等醫院實施優質護理服務後，病人滿意度均較高，護理外籍病人的護士需提高外語能力，特需病房護士麵臨的要求更高、挑戰更大。
[목적]조사북경시삼급갑등의원실시우질호리복무후병인적만의도정황。[방법]채용정군추양법，재북경시수궤추취5소옹유특수병방적삼급갑등의원주원병인207례。채용자행편제적우질호리복무조사문권진행조사。[결과]연구대상총체만의도득분위4.81분±0.24분，기중호사건강교육능력만의도득분최저。불동성별、취업상태、교육정도、거주정황、부비방식、종교신앙적병인대우질호리복무만의도득분비교차이유통계학의의。보통병방병인만의도득분최고，특수병방외적병인만의도득분최저，특수병방외적병인대호사복무태도급질량만의도최고。[결론]북경시삼급갑등의원실시우질호리복무후，병인만의도균교고，호리외적병인적호사수제고외어능력，특수병방호사면림적요구경고、도전경대。
Obj ective:To survey the satisfaction of patients after the im-plementation of high quality nursing service in three grade A hospitals in Beij ing city.Methods:The cluster sampling method was used to select randomly 207 cases patients from 5 three grade A hospitals with special wards in Beij ing.The self designed questionnaire was used for survey of high quality nursing service.Results:The overall satisfaction score of re-search objects was 4.81±0.24,and the satisfaction of health education a-bility of nurses had the lowest score.There was statistically significant difference in high quality nursing service satisfaction score among differ-ent genders,employment status,education level,living conditions,pay-ment and religious patients.Patients’satisfaction score in normal wards was the highest,foreign patients’satisfaction score in special wards was the lowest,foreign patients in special wards had the highest satisfaction to the service attitude and quality of nurses.Conclusion:After the imple-mentation of high quality nursing service in three grade A hospitals in Beij ing city patients’satisfaction is higher,nurses for nursing foreign pa-tients need to improve the foreign language ability,nurses in special wards face more demanding,and more challenges.
