国际医药卫生导报
國際醫藥衛生導報
국제의약위생도보
INTERNATIONAL MEDICINE & HEALTH GUIDANCE NEWS
2013年
3期
421-422
,共2页
妇产科%护患纠纷%防范
婦產科%護患糾紛%防範
부산과%호환규분%방범
Department of obstetrics and gynecology%Nurse-patient disputes%Prevention
目的 探讨妇产科护患纠纷的发生原因,并提出防范措施.方法 对我院2009年1月至2012年7月我院妇产科发生的护患纠纷21例进行回顾性分析,分析导致护患纠纷的主要原因,并提出护理改革措施.结果 21例中有12例由护士沟通能力不足导致,4例由护士缺少法律意识导致,4例由护士操作业务不熟导致,1例由实习生导致.结论 导致妇产科护患纠纷的原因较多,需要护士强化法律意识,提高服务态度和业务水平,规范实习生管理工作.
目的 探討婦產科護患糾紛的髮生原因,併提齣防範措施.方法 對我院2009年1月至2012年7月我院婦產科髮生的護患糾紛21例進行迴顧性分析,分析導緻護患糾紛的主要原因,併提齣護理改革措施.結果 21例中有12例由護士溝通能力不足導緻,4例由護士缺少法律意識導緻,4例由護士操作業務不熟導緻,1例由實習生導緻.結論 導緻婦產科護患糾紛的原因較多,需要護士彊化法律意識,提高服務態度和業務水平,規範實習生管理工作.
목적 탐토부산과호환규분적발생원인,병제출방범조시.방법 대아원2009년1월지2012년7월아원부산과발생적호환규분21례진행회고성분석,분석도치호환규분적주요원인,병제출호리개혁조시.결과 21례중유12례유호사구통능력불족도치,4례유호사결소법률의식도치,4례유호사조작업무불숙도치,1례유실습생도치.결론 도치부산과호환규분적원인교다,수요호사강화법률의식,제고복무태도화업무수평,규범실습생관리공작.
Objective To explore the causes of nurse-patient disputes in the department of obstetrics and gynecology and to establish preventive measures.Methods 21 cases of nurse-patient disputes happened at the department of obstetrics and gynecology in our hospital during the period of January 2009 to July 2012 were retrospectively analyzed.The major causes of nurse-patient disputes were analyzed and the reform measures for nursing were established.Results 12 of the 21 cases of nurse-patient disputes were due to poor communication skills in nurses,four were caused by lack of legal awareness in nurses,four were due to poor professional skills,and the remaining one was caused by an intern nurse.Conclusions There various causes of nurse-patient disputes in the department of obstetrics and gynecology.Nurses shoult strengthen legal awareness,improve service attitude and professional level; and intern management of intern nurses needs to be regulated.
