护理实践与研究
護理實踐與研究
호리실천여연구
ATTEND TO PRACTICE AND RESEARCH
2014年
7期
139-140
,共2页
赵亚锋%李敏玲%李会玲%刘小敏%李宁
趙亞鋒%李敏玲%李會玲%劉小敏%李寧
조아봉%리민령%리회령%류소민%리저
急诊科%心理需求%护生%沟通技巧与能力
急診科%心理需求%護生%溝通技巧與能力
급진과%심리수구%호생%구통기교여능력
Emergency departement%Psychological needs%Nursing interns%Communication competence and skills
目的：探讨急诊实习护生护患沟通技巧与能力的培养方法。方法：针对急诊不同人群心理需求特征，指导护生多观察多总结，掌握语言沟通技巧和非语言沟通技巧，并根据患者不同心理需求灵活运用语言和非语言沟通技巧，使护生与患者在较短时间内得到有效沟通。结果：对患者不同心理需求灵活运用语言和非语言沟通技巧，使护生与患者的沟通能力在较短时间内得到了有效提高。结论：针对性地对急诊实习护生进行护患沟通技巧与能力的培养，可以提高护理质量，减少护患纠纷，建立和谐的急诊护患关系。
目的：探討急診實習護生護患溝通技巧與能力的培養方法。方法：針對急診不同人群心理需求特徵，指導護生多觀察多總結，掌握語言溝通技巧和非語言溝通技巧，併根據患者不同心理需求靈活運用語言和非語言溝通技巧，使護生與患者在較短時間內得到有效溝通。結果：對患者不同心理需求靈活運用語言和非語言溝通技巧，使護生與患者的溝通能力在較短時間內得到瞭有效提高。結論：針對性地對急診實習護生進行護患溝通技巧與能力的培養，可以提高護理質量，減少護患糾紛，建立和諧的急診護患關繫。
목적：탐토급진실습호생호환구통기교여능력적배양방법。방법：침대급진불동인군심리수구특정，지도호생다관찰다총결，장악어언구통기교화비어언구통기교，병근거환자불동심리수구령활운용어언화비어언구통기교，사호생여환자재교단시간내득도유효구통。결과：대환자불동심리수구령활운용어언화비어언구통기교，사호생여환자적구통능력재교단시간내득도료유효제고。결론：침대성지대급진실습호생진행호환구통기교여능력적배양，가이제고호리질량，감소호환규분，건립화해적급진호환관계。
To explore the training methods on nurse -patient communication skills and ability in emergency nursing interns .Methods:By analy-zing and comparing the different psychological needs features for emergency patients ,our teaching group guide nursing interns how to observe and summarize patients psychological needs in detail and carfully,how to master verbal and nonverbal communication techniques,and how to employ these communication skills flexibly to different psychological needs,to make nursing interns communicate with patients effectively and rapidly .Results:With flexible application of verbal and nonverbal communication skills training according to different psychological needs populations ,the abilities of nurse-patient communication in a relatively short period of time had been effectively improved .Conclusion:The training of communication competence and skills for nursing interns could re-duce nurse-patient disputes,improve quality of care,and establish the harmonious relationship between nurses and patients from emergency .
