当代医药论丛
噹代醫藥論叢
당대의약론총
Contemporary Medicine Forum
2014年
8期
7-7
,共1页
医院%投诉管理%医疗服务
醫院%投訴管理%醫療服務
의원%투소관리%의료복무
complaints management%Hospital%medical service
医院投诉管理是医院管理体系中的重要环节。规范化、专业化、制度化地做好医院投诉管理可有效缓解医患矛盾，构建和谐的医患关系，提高患者对医疗服务的满意度。本文对医院投诉管理的发展历程进行了简单的介绍，并对如何做好医院投诉管理进行了分析和阐述。
醫院投訴管理是醫院管理體繫中的重要環節。規範化、專業化、製度化地做好醫院投訴管理可有效緩解醫患矛盾，構建和諧的醫患關繫，提高患者對醫療服務的滿意度。本文對醫院投訴管理的髮展歷程進行瞭簡單的介紹，併對如何做好醫院投訴管理進行瞭分析和闡述。
의원투소관리시의원관리체계중적중요배절。규범화、전업화、제도화지주호의원투소관리가유효완해의환모순，구건화해적의환관계，제고환자대의료복무적만의도。본문대의원투소관리적발전역정진행료간단적개소，병대여하주호의원투소관리진행료분석화천술。
The new period, the hospital will complaint management as an important part of hospital management, to promote the complaint management standardization, specialization, systematization, effectively alleviate the contradiction between doctors and patients, to lay the foundation for enhancing the construction of the harmonious relationship between doctors and patients, patient satisfaction on medical service. In this paper, the historical process of medical complaint management and how to improve the work of hospital management complaints were discussed.
