解放军护理杂志
解放軍護理雜誌
해방군호리잡지
NURSING JOURNAL OF CHINESE PEOPLE'S LIBERATION ARMY
2014年
12期
59-61
,共3页
优质护理服务%慢性肾功能衰竭%患者满意度
優質護理服務%慢性腎功能衰竭%患者滿意度
우질호리복무%만성신공능쇠갈%환자만의도
primary holistic nursing%chronic renal failure%patient satisfaction level
探讨慢性肾功能衰竭患者对优质护理服务的满意度，以进一步促进优质护理服务的开展。方法便利抽样选择重庆市第九人民医院接受血液净化治疗的慢性肾功能衰竭住院患者170例对其进行优质护理服务，即在加强基础护理的基础上，强化护理服务理念，制定个体化护理计划，对患者进行健康教育、心理护理和人文关怀。在患者出院前，采用自制问卷进行护理满意度调查，以分析优质护理服务的应用效果和患者需求。结果慢性肾功能衰竭患者对优质护理服务的满意度较高，特别是对基础护理工作的满意度达85％以上，但在心理护理、血液净化护理操作方面的满意度则有待提高。结论优质护理服务在慢性肾功能衰竭患者中满意度较高，但在护患沟通、人文关怀和健康教育方面与患者期望之间还有差距，应有针对性地加以完善。
探討慢性腎功能衰竭患者對優質護理服務的滿意度，以進一步促進優質護理服務的開展。方法便利抽樣選擇重慶市第九人民醫院接受血液淨化治療的慢性腎功能衰竭住院患者170例對其進行優質護理服務，即在加彊基礎護理的基礎上，彊化護理服務理唸，製定箇體化護理計劃，對患者進行健康教育、心理護理和人文關懷。在患者齣院前，採用自製問捲進行護理滿意度調查，以分析優質護理服務的應用效果和患者需求。結果慢性腎功能衰竭患者對優質護理服務的滿意度較高，特彆是對基礎護理工作的滿意度達85％以上，但在心理護理、血液淨化護理操作方麵的滿意度則有待提高。結論優質護理服務在慢性腎功能衰竭患者中滿意度較高，但在護患溝通、人文關懷和健康教育方麵與患者期望之間還有差距，應有針對性地加以完善。
탐토만성신공능쇠갈환자대우질호리복무적만의도，이진일보촉진우질호리복무적개전。방법편리추양선택중경시제구인민의원접수혈액정화치료적만성신공능쇠갈주원환자170례대기진행우질호리복무，즉재가강기출호리적기출상，강화호리복무이념，제정개체화호리계화，대환자진행건강교육、심리호리화인문관부。재환자출원전，채용자제문권진행호리만의도조사，이분석우질호리복무적응용효과화환자수구。결과만성신공능쇠갈환자대우질호리복무적만의도교고，특별시대기출호리공작적만의도체85％이상，단재심리호리、혈액정화호리조작방면적만의도칙유대제고。결론우질호리복무재만성신공능쇠갈환자중만의도교고，단재호환구통、인문관부화건강교육방면여환자기망지간환유차거，응유침대성지가이완선。
Objective To investigate the application of primary holistic nursing on chronic renal failure pa-tients,and their satisfaction of the nursing service,in order to further promote the implementation of pri-mary holistic nursing.Methods By convenience sampling,170 chronic renal failure patients were selected and provided with primary holistic nursing,which meant to enhance the nursing service concept on the ba-sis of fundamental nursing,and then to set individualized nursing plan,and to provide patients with health education,mental nursing and humanity care.The patient’s satisfaction level was evaluated before dis-charging by using self-designed survey,and the application effects and patient needs were analyzed.Results Chronic renal failure patients had comparatively high satisfaction on primary holistic nursing service, especially on basic nursing service which the satisfaction rate was higher than 85%.However,their satis-faction index on psychological nursing,blood purification nursing operation still needed to be improved. Conclusion Primary holistic nursing is an effective nursing model,but the nurses-patient communication, humanity care and health education still cannot meet with the expectation of patients,and the primary holistic nursing level and quality still need further improvement.
