CAJ | 학술논문

目的：探讨出院患者满意度质控表在口腔专科医院的应用效果。方法通过自行设计的《出院患者满意度质控表》调查出院患者满意度情况。结果质控前6个月出院患者满意度与电话回访患者满意度差异有统计学意义（P<0.05）；质控后6个月出院患者满意度与电话回访患者满意度差异无统计学意义（P>0.05）；质控后电话回访患者满意度（88.65±16.04）高于质控前（82.47±10.99）且两者差异有统计学意义（P<0.05）。结论《出院患者满意度调查表》的有效质控对临床护理工作起到很好的监管及促进作用，能够增强护士的主动服务意识，且利于做好出院患者的延续性服务，从而不断提高护理质量，提高出院患者满意度。
목적：탐토출원환자만의도질공표재구강전과의원적응용효과。방법통과자행설계적《출원환자만의도질공표》조사출원환자만의도정황。결과질공전6개월출원환자만의도여전화회방환자만의도차이유통계학의의（P<0.05）；질공후6개월출원환자만의도여전화회방환자만의도차이무통계학의의（P>0.05）；질공후전화회방환자만의도（88.65±16.04）고우질공전（82.47±10.99）차량자차이유통계학의의（P<0.05）。결론《출원환자만의도조사표》적유효질공대림상호리공작기도흔호적감관급촉진작용，능구증강호사적주동복무의식，차리우주호출원환자적연속성복무，종이불단제고호리질량，제고출원환자만의도。
Objective To discuss the efficiency of the quality control list of discharged patient satisfaction survey in a stomatological hospital. Methods In order to get more comprehensive and realistic findings, the quality control list of discharged patient satisfaction survey was designed and applied. Results There was significant difference in discharged patients' satisfaction of field investigation group and that of telephone interviews group before using the list (P<0.05), while there was no significant difference between both groups after using the list (P>0.05). Meanwhile, the average mean level of discharged patients' satisfaction after using the list was higher (88.65±16.04>82.47±10.99, P<0.05). Conclusion The complete survey and effective quality control of discharged patient satisfac-tion could not only improve nurses' service quality awareness, but also extend good care outside hospital. The patient satisfaction was increased as the list cultivated the supervising function and promoted quality of service.