CAJ | 학술논문

医疗设备售后服务满意度调查是医院对医疗设备供应商售后服务质量状况的监测手段之一。本文根据其他行业进行满意度调查的经验，提出一套针对医疗设备售后服务满意度调查的指标和方法，并对传统的统计方法进行调整，融入权重、台件因子等概念，将医疗设备售后服务满意度具体量化，为日后的设备采购、维修和管理提供一些参考。
의료설비수후복무만의도조사시의원대의료설비공응상수후복무질량상황적감측수단지일。본문근거기타행업진행만의도조사적경험，제출일투침대의료설비수후복무만의도조사적지표화방법，병대전통적통계방법진행조정，융입권중、태건인자등개념，장의료설비수후복무만의도구체양화，위일후적설비채구、유수화관리제공일사삼고。
Satisfaction survey of medical equipment after-sales service is one of the approaches for hospitals to monitor after-sales service quality of the suppliers. This paper puts forward a set of indicators and methods for medical equipment after-sales service satisfaction survey, adjusts traditional statistical methods, quantiifes medical equipment after-sales service satisfaction degree, in order to provide some references for later purchase, maintenance and management of devices.