CAJ | 학술논문

IT外包合作具有典型的关系导向特征，以组织间关系耦合互动为主导、知识协同为传导的动态协调机制对于IT外包合作绩效的提升具有重要意义。本文以社会交换理论、过程理论和知识管理理论为基石，从关系耦合、过程互动和知识协同三维动态机制考察组织间关系耦合互动对外包合作绩效的潜在影响，并探讨了知识协同的中介作用，运用SEM结构方程模型进行实证检验。研究结果表明，关系耦合、过程互动和知识协同对外包合作绩效具有显著的正向影响，同时知识协同在关系耦合和过程互动与外包合作绩效的关系中发挥中介作用。
IT외포합작구유전형적관계도향특정，이조직간관계우합호동위주도、지식협동위전도적동태협조궤제대우IT외포합작적효적제승구유중요의의。본문이사회교환이론、과정이론화지식관리이론위기석，종관계우합、과정호동화지식협동삼유동태궤제고찰조직간관계우합호동대외포합작적효적잠재영향，병탐토료지식협동적중개작용，운용SEM결구방정모형진행실증검험。연구결과표명，관계우합、과정호동화지식협동대외포합작적효구유현저적정향영향，동시지식협동재관계우합화과정호동여외포합작적효적관계중발휘중개작용。
IT outsourcing cooperation has typical relationship -oriented features , and inter-organizational relationship coupling in-teraction and knowledge synergy coordination mechanisms have a significant effect on outsourcing cooperation performance . Based on social exchange theory , process management theory and knowledge management theory , we investigated how inter -organizational relationship coupling interaction impact on outsourcing cooperation performance from relationship coupling . Processing interaction and knowledge syner-gy , and study the intermediary effect of knowledge synergy , we provide empirical evidence using SEM methods to test the model , and find that relationship coupling , process interaction and knowledge synergy have significant positive influence on outsourcing cooperation perfor-mance , and knowledge synergy has positive intermediary function between their relations .