价值工程
價值工程
개치공정
VALUE ENGINEERING
2014年
22期
179-180
,共2页
服务质量%绩效评价%平衡记分卡
服務質量%績效評價%平衡記分卡
복무질량%적효평개%평형기분잡
services quality%performance evaluation%balanced scorecard
本文研究了高校后勤服务质量绩效评价的基本模型。分别从财务、顾客、内部业务过程、学习和成长四个方面提出相应的服务质量绩效评价指标，建立平衡记分卡因果关系路径。最后给出了该模型的实施步骤。
本文研究瞭高校後勤服務質量績效評價的基本模型。分彆從財務、顧客、內部業務過程、學習和成長四箇方麵提齣相應的服務質量績效評價指標，建立平衡記分卡因果關繫路徑。最後給齣瞭該模型的實施步驟。
본문연구료고교후근복무질량적효평개적기본모형。분별종재무、고객、내부업무과정、학습화성장사개방면제출상응적복무질량적효평개지표，건립평형기분잡인과관계로경。최후급출료해모형적실시보취。
A basic performance evaluation model of college logistics services quality was constructed in this article. At first, Services quality performance evaluation indexes were proposed respectively from financial, customer, internal business processes, and learning and growth. Then causal relationship path was built. At last implementation procedure of this model was proposed.
