世界最新医学信息文摘（连续型电子期刊）
世界最新醫學信息文摘（連續型電子期刊）
세계최신의학신식문적（련속형전자기간）
World Latest Medicine Information
2014年
29期
534-535
,共2页
耳鼻喉科%患者满意度%品质管理圈
耳鼻喉科%患者滿意度%品質管理圈
이비후과%환자만의도%품질관리권
the department of ent%Patient satisfaction%Quality control circle (Qcc)
目的：探讨品质管理圈（Qcc）在提高耳鼻喉科住院患者满意度中的作用。方法运用品质管理圈（Qcc）管理方法进行原因分析、现状调查、真因寻找、目标设立、寻找耳鼻喉科患者满意度低的真因，制定有针对性的措施，加强督促落实，将改进成果标准化、制度化。结果耳鼻喉科住院患者满意度从管理前的70%提升到管理后的93.8%，管理前后比较病房安静的满意度由活动前的70%提高到98%、责任护士知晓率满意度由活动前的70%提高到88.75%、健康教育知晓率由活动前的75%提高到98.75%、平均满意度由满意度由活动前的70%提高到93.8%。结论运用品质管理圈手法进行质量改进，能提高耳鼻喉科住院患者满意度，提高护理质量，更好地为患者服务，促进卫生事业的和谐发展。
目的：探討品質管理圈（Qcc）在提高耳鼻喉科住院患者滿意度中的作用。方法運用品質管理圈（Qcc）管理方法進行原因分析、現狀調查、真因尋找、目標設立、尋找耳鼻喉科患者滿意度低的真因，製定有針對性的措施，加彊督促落實，將改進成果標準化、製度化。結果耳鼻喉科住院患者滿意度從管理前的70%提升到管理後的93.8%，管理前後比較病房安靜的滿意度由活動前的70%提高到98%、責任護士知曉率滿意度由活動前的70%提高到88.75%、健康教育知曉率由活動前的75%提高到98.75%、平均滿意度由滿意度由活動前的70%提高到93.8%。結論運用品質管理圈手法進行質量改進，能提高耳鼻喉科住院患者滿意度，提高護理質量，更好地為患者服務，促進衛生事業的和諧髮展。
목적：탐토품질관리권（Qcc）재제고이비후과주원환자만의도중적작용。방법운용품질관리권（Qcc）관리방법진행원인분석、현상조사、진인심조、목표설립、심조이비후과환자만의도저적진인，제정유침대성적조시，가강독촉락실，장개진성과표준화、제도화。결과이비후과주원환자만의도종관리전적70%제승도관리후적93.8%，관리전후비교병방안정적만의도유활동전적70%제고도98%、책임호사지효솔만의도유활동전적70%제고도88.75%、건강교육지효솔유활동전적75%제고도98.75%、평균만의도유만의도유활동전적70%제고도93.8%。결론운용품질관리권수법진행질량개진，능제고이비후과주원환자만의도，제고호리질량，경호지위환자복무，촉진위생사업적화해발전。
Object to explore the effect of quality control circle (Qcc) in improving the satisfaction degree of patients of the department of ent. Methods apply management method of QQc carries on the reason analysis, status survey, seeking truth, objectives setting. so as to seek the true reason of low satisfaction degree of ent.Result through QQc the satisfaction degree of patients had been improved from 70% to 93.8%, the satisfaction degree of quiet ward had been improved from 70% to 98%, the satisfaction degree of the rate of knowing the responsibility nurse had been improved from70% to 88.75%, the rat of health education had been improved so much and the average satisfaction had been improved from 70% to 93.8%. Conclusion through Qcc the satisfaction degree and the quality of nursing had been improved, so as to it be good for serving patients .at the same time it promote the harmonious development of health service.
