CAJ | 학술논문

目的：运用品质管理圈（QCC ）管理方法，探讨其在妇产科住院患者满意度中的应用效果。方法成立妇产科QCC组织，对妇产科住院患者不满意的原因进行分析，制订相应的整改措施并组织实施。比较活动实施前后的效果。结果 QCC活动的开展使妇产科住院患者总体满意度由96．44％提高至98．74％（P＜0．05），其中在环境介绍、清楚费用权利、保护隐私、投诉渠道告知和综合服务质量方面均有所提高（P＜0．05）。结论 QCC活动在提高妇产科住院患者满意度中取得了较好的管理效果，符合科学的管理理念，可应用于医院护理管理。
목적：운용품질관리권（QCC ）관리방법，탐토기재부산과주원환자만의도중적응용효과。방법성립부산과QCC조직，대부산과주원환자불만의적원인진행분석，제정상응적정개조시병조직실시。비교활동실시전후적효과。결과 QCC활동적개전사부산과주원환자총체만의도유96．44％제고지98．74％（P＜0．05），기중재배경개소、청초비용권리、보호은사、투소거도고지화종합복무질량방면균유소제고（P＜0．05）。결론 QCC활동재제고부산과주원환자만의도중취득료교호적관리효과，부합과학적관리이념，가응용우의원호리관리。
Objective Discuss the effect of applying Quality Control Circle ( QCC ) to the satisfaction improvement of obstetrics and gynecology inpatients .Meth-od Establish a QCC organization in department of obstet-rics and gynecology ,analyze the reasons to dissatisfaction of inpatients ,draft the measures to improvement and organize im-plementation ,and compare results of before and after the activity .Results The implementation of QCC activity improved the inpatients'satisfaction from 96 .44% to 98 .74% (F=3 .45 ,P<0 .05) .The result shows statistically significant .Conclu-sion The QCC activity improves the satisfaction of inpatients in obstetrics and gynecology ,consistent with the scientific management ideas and it is worthy to apply in the hospital nursing management .