CAJ | 학술논문

目的：研究问卷调查和电话调查两种方法调查患者满意度的优劣。方法分别采用问卷调查法和电话调查法对出院患者就医满意度进行调查，比较两种方法每小时的调查人数和患者的满意度。结果问卷调查组每小时调查的患者人数为8人，电话调查组每小时调查的患者人数为15人；电话随访组病人满意度为90.73%，问卷调查组患者满意度为95.61%。两种调查方式比较，每小时的调查人数和患者的满意度差异均有统计学意义(P <0.01)。结论电话随访调查法优于问卷调查法。
목적：연구문권조사화전화조사량충방법조사환자만의도적우렬。방법분별채용문권조사법화전화조사법대출원환자취의만의도진행조사，비교량충방법매소시적조사인수화환자적만의도。결과문권조사조매소시조사적환자인수위8인，전화조사조매소시조사적환자인수위15인；전화수방조병인만의도위90.73%，문권조사조환자만의도위95.61%。량충조사방식비교，매소시적조사인수화환자적만의도차이균유통계학의의(P <0.01)。결론전화수방조사법우우문권조사법。
Objectives To study the strengths and weaknesses of the questionnaire survey and telephone survey methods of investigation on patient satisfaction.Methods Questionnaire survey and telephone survey were conduc-ted to investigate the satisfaction of the discharged patients with the treatment respectively,and the numbers of par-ticipants per hour and the satisfactions were compared.Results The number of participants per hour was 8 and 1 5 respectively for questionnaire survey and telephone survey group.The satisfaction was 90.73% and 95.61% respec-tively for questionnaire survey and telephone survey group.The differences of the number of participants per hour and the satisfaction were statistically significant (P <0.01).Conclusions Telephone survey method is superior to questionnaire survey method.