CAJ | 학술논문

为了解读者对高校图书馆服务的满意程度，本文以江西农业大学图书馆为例，进行了读者满意度调查，并提出了相应对策。经调查统计分析得出，读者对图书数量、质量、图书资源、文献信息检索、图书馆环境、管理人员和资源建设基本满意。文章还分析了影响读者满意的因素，提出了提高满意度的四大对策：做好检索平台建设、加大宣传与培训力度、提高馆员为读者服务的意识和质量、引导读者充分利用高校图书馆联盟。
위료해독자대고교도서관복무적만의정도，본문이강서농업대학도서관위례，진행료독자만의도조사，병제출료상응대책。경조사통계분석득출，독자대도서수량、질량、도서자원、문헌신식검색、도서관배경、관리인원화자원건설기본만의。문장환분석료영향독자만의적인소，제출료제고만의도적사대대책：주호검색평태건설、가대선전여배훈력도、제고관원위독자복무적의식화질량、인도독자충분이용고교도서관련맹。
In order to understand the readers' satisfaction of university library services, the author takes the li-brary of Jiangxi Agricultural University as an example to investigate the reader satisfaction and puts forward corre-sponding countermeasures. The results of the statistical analysis show that the readers are basically satisfied with the quantity and quality of books, library resources, information retrieval, library staff and resource construction. We analyze the factors which influence the readers' satisfaction, and put forward four countermeasures, namely, good retrieval platform construction, increasing publicity and training, improving the service for readers' awareness and quality, guiding the readers to make full use of the university library alliance.