CAJ | 학술논문

信任是建立良好护患关系的基础[3]。医院护理管理者可从三方面建立护患信任关系。（1）从医院作为被信任方的角度，努力改善医院和护士的感知可信度；（2）从医院作为信任方的角度，积极强化和落实“以病人为中心”的服务理念；（3）从规范管理护患信任关系的角度，激励双方的诚信行为和约束双方的背信行为。这三方面的结合将有助于护理人员积极主动构建融洽的护患关系，医院可获得患者的信任，取得社会的好评，促进医院的可持续发展。
신임시건립량호호환관계적기출[3]。의원호리관리자가종삼방면건립호환신임관계。（1）종의원작위피신임방적각도，노력개선의원화호사적감지가신도；（2）종의원작위신임방적각도，적겁강화화락실“이병인위중심”적복무이념；（3）종규범관리호환신임관계적각도，격려쌍방적성신행위화약속쌍방적배신행위。저삼방면적결합장유조우호리인원적겁주동구건융흡적호환관계，의원가획득환자적신임，취득사회적호평，촉진의원적가지속발전。
Trust is the basis for constructing a good nurse-patient relationship. According to the trust theory, the author suggests the nursing administrators of hospital that they could build trust between nurses and patients through three approaches. First, as the trusted object, hospital should improve perceived credibility of hospital and nurses. Second, as the trusting subject, hospital should strengthen and carry out the service concept of"taking patient as the center". Third, from the perspective of trust relationship between nurses and patients management, incentives and constraints should be offered for the good and bad behavior of both sides. Combination of these approaches will help nurses to build harmonious relationship with patients actively, acquire patients' trust for hospital, obtain praise form the society, promote the sustainable development of hospital.