CAJ | 학술논문

目的探讨延伸护理服务对提高普外科出院患者满意度的影响,为临床提高护理服务质量提供指导.方法回顾性分析2009年2月至2011年12月笔者所在的普外科收治的218例住院患者临床资料,分为观察组和对照组.比较两组康复知识掌握度和满意度.结果观察组在疾病知识、用药知识、康复训练和医患联系方式等指标上均优于对照组(P＜ 0.05或0.01),患者满意度为98.3％,明显优于对照组的89.0％ (P＜0.01).结论延伸护理服务有助于提升患者康复知识掌握程度和满意度,是全新的护理模式,值得广大医疗机构推广.
목적 탐토연신호리복무대제고보외과출원환자만의도적영향,위림상제고호리복무질량제공지도.방법 회고성분석2009년2월지2011년12월필자소재적보외과수치적218례주원환자림상자료,분위관찰조화대조조.비교량조강복지식장악도화만의도.결과 관찰조재질병지식、용약지식、강복훈련화의환련계방식등지표상균우우대조조(P＜ 0.05혹0.01),환자만의도위98.3％,명현우우대조조적89.0％ (P＜0.01).결론 연신호리복무유조우제승환자강복지식장악정도화만의도,시전신적호리모식,치득엄대의료궤구추엄.
Objective To investigate the effect of extended nursing service in improving satisfaction of discharged patients from General Surgery Department,to provide guidance in improving the quality of nursing service.Methods 218 hospitalized patients in General Surgery Department in our hospital from February 2009 to December 2011 were randomly divided into observation group and control group.Rehabilitation knowledge and satisfaction degree of two groups were compared.Results Disease knowledge,medication knowledge,rehabilitation training and doctor-patient contact in observation group were better than those in control group (P ＜ 0.05 or 0.01).Satisfaction degree of observation group was 98.3％,obviously superior to 89.0％ of control group (P ＜ 0.01).Conclusion Extended nursing service contributes to promote the level of rehabilitation knowledge and satisfaction of patients,which is a new model of care,worthy of application in medical institutions.