CAJ | 학술논문

读者需求内涵复杂化与服务内容简单化、读者需求精细化与粗放式服务方式和手段不匹配是目前高校图书馆参考咨询工作存在的主要矛盾。要解决这些问题应着力开展精细化服务研究，即树立精品服务意识，细化咨询管理标准，建立馆内参考大咨询服务体系，拓展“联合参考咨询与文献传递网”服务范围，开展参考咨询增值服务。
독자수구내함복잡화여복무내용간단화、독자수구정세화여조방식복무방식화수단불필배시목전고교도서관삼고자순공작존재적주요모순。요해결저사문제응착력개전정세화복무연구，즉수립정품복무의식，세화자순관리표준，건립관내삼고대자순복무체계，탁전“연합삼고자순여문헌전체망”복무범위，개전삼고자순증치복무。
University libraries are now found to be mired in a conflict between complicated and delicate reader demands and simplistic and extensive reference services. To address this problem, the article suggests that research on delicacy management of services should be carried out, including building quality service awareness, refining reference management standard, establishing an intra-library reference service system, expanding the "joint reference service and document delivery network" services and developing value-added reference services.