CAJ | 학술논문

目的：排队论是研究排队系统的一门数学理论和方法，主要是在对各种排队系统概率规律性进行研究的基础上，解决排队系统的最优设计和最优控制问题。文章探讨案例医院口腔科门诊患者能接受的最长候诊时间，利用排队论模型对口腔科门诊医师配置进行量化分析。方法对解放军空军总医院口腔科就诊患者进行问卷调查，运用工时测量法和排队论模型，计算口腔科门诊排队系统中的各项运行指标，结合患者能接受的最长候诊时间的调查结果，得出合理的医师配置数量。结果患者能接受的最长候诊时间为（34．02±7．07）min，门诊工作日上、下午分别配置25名和16名医师出诊最为合理。结论利用排队论的方法可以较好地优化口腔科门诊人力资源配置，为提高服务效果提供科学的参考。
목적：배대론시연구배대계통적일문수학이론화방법，주요시재대각충배대계통개솔규률성진행연구적기출상，해결배대계통적최우설계화최우공제문제。문장탐토안례의원구강과문진환자능접수적최장후진시간，이용배대론모형대구강과문진의사배치진행양화분석。방법대해방군공군총의원구강과취진환자진행문권조사，운용공시측량법화배대론모형，계산구강과문진배대계통중적각항운행지표，결합환자능접수적최장후진시간적조사결과，득출합리적의사배치수량。결과환자능접수적최장후진시간위（34．02±7．07）min，문진공작일상、하오분별배치25명화16명의사출진최위합리。결론이용배대론적방법가이교호지우화구강과문진인력자원배치，위제고복무효과제공과학적삼고。
Objective Queuing theory is the mathematical study of how waiting lines or queues are formed and dissipated o -ver time, which aims to work out the optimal design and optimal control of queuing systems based on the research of probability and regularity of various queuing systems .The aim of paper was to find out the maximum acceptable waiting time for outpatients in stomatol -ogy department and explore the rational allocation of dentists based on queuing theory model . Methods Questionnaires , worktime measurement and queuing theory model were applied to calculate indicators of queuing system in outpatient services of Stomatology De -partment , getting the maximum waiting time accpetable for patients and the reasonable number of dentists . Results The maximum acceptable waiting time for outpatients was 34.02 ±7.07 minutes, and it was reasonable to allocate 25 doctors in the morning and 16 doctors in the afternoon . Conclusion Applying queuing theory helps to optimize dentist number in outpatient services of Stomatology Department and provide scientific reference to improve medical efficiency .