CAJ | 학술논문

针对FTTH业务普遍存在人工工位多、易出错，网络维护资料备份不及时、不完整，装维响应速度慢、效率低等问题，介绍了吉林联通FTTH业务从工单自动派发、ONT自动引领、设备自动配置、数据自动制作、用户侧零配置的端到端解决方案，通过优化流程、模式创新，压缩了业务开通工位、减轻了维护工作量，提高了响应速度与网运质量，实现了运营支撑能力与客户感知的双提升。
침대FTTH업무보편존재인공공위다、역출착，망락유호자료비빈불급시、불완정，장유향응속도만、효솔저등문제，개소료길림련통FTTH업무종공단자동파발、ONT자동인령、설비자동배치、수거자동제작、용호측령배치적단도단해결방안，통과우화류정、모식창신，압축료업무개통공위、감경료유호공작량，제고료향응속도여망운질량，실현료운영지탱능력여객호감지적쌍제승。
In view of the problems on many and error-prone manual workstations, untimely and incomplete network maintenance infor-mation backup, slow and inefficient instal ation and maintenance speed, it introduces Jilin Unicom FTTH business solution. Business process optimization, innovation of mode and reduction of workstation, lessens workload and improves responding speed and network operation quality, realizes the double improvement of operation supporting capability and customer percep-tion.