CAJ | 학술논문

目的：分析开展品管圈活动减少门诊药房后台处方调配差错件数的效果。方法：在我院门诊药房开展品管圈活动，分析门诊药房发生处方调配差错的原因，制定相应的解决措施，并对进行品管圈活动取得的成效进行分析和探讨。结果：我们在门诊药房实施各项提高处方调配质量的对策后用查检表进行了为期9个月的相关检查，发现我院门诊药房各类处方的调配差错件数由原来的82.0件/周下降为39.75件/周。在采取相关的对策后，我们对门诊药房工作人员的品管手法、团队精神、专业知识、沟通协商能力、工作信心、责任荣誉感等指标进行评价，发现其上述指标均有所增高。结论：在门诊药房开展品管圈活动可显著降低处方调配差错的发生，提高患者对医院的信任度和医院的信誉，减少药事纠纷，缩短患者的取药时间，此法值得在临床上推广应用。
목적：분석개전품관권활동감소문진약방후태처방조배차착건수적효과。방법：재아원문진약방개전품관권활동，분석문진약방발생처방조배차착적원인，제정상응적해결조시，병대진행품관권활동취득적성효진행분석화탐토。결과：아문재문진약방실시각항제고처방조배질량적대책후용사검표진행료위기9개월적상관검사，발현아원문진약방각류처방적조배차착건수유원래적82.0건/주하강위39.75건/주。재채취상관적대책후，아문대문진약방공작인원적품관수법、단대정신、전업지식、구통협상능력、공작신심、책임영예감등지표진행평개，발현기상술지표균유소증고。결론：재문진약방개전품관권활동가현저강저처방조배차착적발생，제고환자대의원적신임도화의원적신예，감소약사규분，축단환자적취약시간，차법치득재림상상추엄응용。
Purpose Reducing the error rate of outpatient pharmacy. Methods design appropriate way to analyze the reasons for the poor prescription deploy by QCC, develop reasonable solutions, and evaluate the results achieved. Results carry out this activity, the average error rate of 82 times per week, reduced to an average of 39.75 times per week, a decrease of 51.52%. Conclusion outpatient pharmacy carry QCC is feasible. Pharmacies carry QCC can effectively reduce the incidence of dispensing errors, improve quality of service pharmacies.