CAJ | 학술논문

采用国际通用的满意度调查评估方法，将2012年省级决策部门高端用户调查问卷数据归为6类综合指标，并利用天气服务用户满意度指数CSIWS模型，计算出综合指标的期望值和满意值。结果显示：2012年省级高端用户群对决策气象服务的总体满意度指数达94.1%，比2011年上升了8.56%.其中，应急气象服务效果的满意度指数最高为98.8%；气象部门对省政府决策气象服务的重视程度为97.8％；气象产品质量属性的评价满意度指数为89.5%.总的来说，各项指标的满意度与其期望值之间还存在一定的差距，是决策气象服务工作今后要改进和提高的重点。针对此情况，提出了有针对性的对策和建议。
채용국제통용적만의도조사평고방법，장2012년성급결책부문고단용호조사문권수거귀위6류종합지표，병이용천기복무용호만의도지수CSIWS모형，계산출종합지표적기망치화만의치。결과현시：2012년성급고단용호군대결책기상복무적총체만의도지수체94.1%，비2011년상승료8.56%.기중，응급기상복무효과적만의도지수최고위98.8%；기상부문대성정부결책기상복무적중시정도위97.8％；기상산품질량속성적평개만의도지수위89.5%.총적래설，각항지표적만의도여기기망치지간환존재일정적차거，시결책기상복무공작금후요개진화제고적중점。침대차정황，제출료유침대성적대책화건의。
The international general satisfaction survey assessment methods, the 2012 provincial decision makers of high-end user questionnaire grouped into six categories of data integrated indicators, and use the weather service user satisfaction index CSIWS model to calculate the composite indicator of expectations and satisfaction value. The results show that:in 2012 the provincial high-end users of the decision-making meteorological services overall satisfaction index reached 94.1%, an increase of 8.56%over 2011 in which the effect of the emergency weather service satisfaction index up to 98.8%;meteorological department of the province. the degree of attention of government decision-making meteorological services was 97.8%;evaluate product quality attributes meteorological satisfaction index was 89.5%Overall, there is still a gap between the indicators of satisfaction with their expectations, the decision-making meteorological services. The future to improve and enhance the focus. For this case, the proposed targeted countermeasures and suggestions.