CAJ | 학술논문

预约挂号是缓解看病难的有效方式，在推出诊间预约、网上预约、电话预约、手机预约、有线电视互动预约等众多预约模式时，我们必须坚持预约的公正与公平性，并把便捷性与易用性放在突出位置。苏州市在做好网上统一预约挂号平台的基础上，利用12320卫生热线，以市政府实事工程“一号通”为契机，创新预约挂号模式，建立了集约式电话预约挂号平台，统一市区11家医院的号源，实现实名制预约，明确电话预约-自助取号-就诊-结算的流程，提高了预约挂号公平性，进一步方便了群众。
예약괘호시완해간병난적유효방식，재추출진간예약、망상예약、전화예약、수궤예약、유선전시호동예약등음다예약모식시，아문필수견지예약적공정여공평성，병파편첩성여역용성방재돌출위치。소주시재주호망상통일예약괘호평태적기출상，이용12320위생열선，이시정부실사공정“일호통”위계궤，창신예약괘호모식，건립료집약식전화예약괘호평태，통일시구11가의원적호원，실현실명제예약，명학전화예약-자조취호-취진-결산적류정，제고료예약괘호공평성，진일보방편료군음。
Appointment service is an effective way to reduce the difficulty in getting medical service. When carrying out appointment during see the doctor, online appointment, telephone appointment, mobile appointment, cable television appointment and other appointment modes must ensure the justice and fairness of the appointment service, put the convenience and ease of use in the first place. On the basis of administrating the unified online appointment platform and taking advantage of 12320 health hotline, Suzhou takes the project of municipal government named " one number "as an opportunity to create a new model on the service of appointment and set up the intensive platform of appointment. The platform unified the booking number source of eleven hospitals, realized real-name reservation and established a specific process about telephone appointment - self-help in number-taking - see the doctor - settle accounts. The measures improved the fairness of appointment service and made further convenience to the masses.