CAJ | 학술논문

目的：了解药物咨询服务状况及其对患者满意度的影响。方法采用资料分析法和问卷调查法，对405份药物咨询资料进行统计分析，对350例患者进行药房满意度问卷调查。结果①医生、护士和患者分别占咨询总人数的7.90%、15.56%和76.54%。咨询最多的问题是“药物的用法用量”，占咨询问题总数的32.10%。②对药房服务满意度最终得分为(3.69±0.78)分，明显高于平均值，表明患者对医院的药房服务表示满意。③患者满意度得分与年龄和学历之间存在负相关(P<0.05)，年龄越大、学历越高者对药房的服务要求越高。结论寻求药物咨询的人员和咨询的内容呈现逐渐增多趋势，开展药物咨询服务、提高药师综合素质有利于提高患者对药房的满意度。
목적：료해약물자순복무상황급기대환자만의도적영향。방법채용자료분석법화문권조사법，대405빈약물자순자료진행통계분석，대350례환자진행약방만의도문권조사。결과①의생、호사화환자분별점자순총인수적7.90%、15.56%화76.54%。자순최다적문제시“약물적용법용량”，점자순문제총수적32.10%。②대약방복무만의도최종득분위(3.69±0.78)분，명현고우평균치，표명환자대의원적약방복무표시만의。③환자만의도득분여년령화학력지간존재부상관(P<0.05)，년령월대、학력월고자대약방적복무요구월고。결론심구약물자순적인원화자순적내용정현축점증다추세，개전약물자순복무、제고약사종합소질유리우제고환자대약방적만의도。
Objective To investigate the drug advisory service and its effect on the patients' satisfaction of pharmacy. Methods By the data analysis and questionnaire survey, statistical analysis was done on the 405 drugs advisory infor-mation,to the pharmacy satisfaction questionnaire in 350 patients. Results①The doctors,nurses and patients respec-tively of the total was number of 7.90%, 15.56% and 76.54% consulting. Consulted most questions was "usage" drugs accounted for 32.10% of the total advice. ②The pharmacy service satisfaction score was (3.69±0.78)scores, signifi-cantly higher than the average, showed that the patients of the hospitalpharmacy service satisfaction. ③There was a negative correlation between patient satisfaction scores and age and Education (P<0.05), the older, the higher educa-tion,the higher of pharmacy service demand. Conclusion Drug counseling staff and advisory content showed increas-ingtrend,to carry out drug advisory services,improve the overall quality of pharmacists inpharmacy to improve patient satisfaction.