CAJ | 학술논문

目的调查儿科门诊预约挂号爽约的相关因素。方法采用电话访谈的方法，调查儿科门诊预约挂号爽约病人的爽约原因，对爽约规定的认知情况，分析爽约的原因。结果本次调查的总爽约率为16.17%，爽约主要原因是患儿病情缓解和已经就诊。结论加强宣传，完善预约信息系统，推广诚信预约，及时退号，是降低儿科预约挂号爽约率的措施。
목적조사인과문진예약괘호상약적상관인소。방법채용전화방담적방법，조사인과문진예약괘호상약병인적상약원인，대상약규정적인지정황，분석상약적원인。결과본차조사적총상약솔위16.17%，상약주요원인시환인병정완해화이경취진。결론가강선전，완선예약신식계통，추엄성신예약，급시퇴호，시강저인과예약괘호상약솔적조시。
Objective Study relevant factors for breaking an appointment registration in pediatric outpatient department. Method Found why pediatric outpatients broke the appointment registration and their awareness of relevant regulation by means of telephone interview and analyzed the causes. Results The total rate of breaking the appointment was 16.17%, which was mainly caused by patients' remission or treated in other hospitals. Conclusion Measures such as strengthening publicity, improving appointment system, promoting integrity appointment and withdrawing registration in time could effectively reduce the rate of breaking pediatric outpatient appointment.