CAJ | 학술논문

目的：对北京市养老机构的服务质量进行调查和综合评价，为相关标准的研究和制定提供理论依据。方法：采用问卷调查法，对北京市59所养老机构进行调查，并利用综合评价的方式，将养老机构服务质量分为优、中、差三档。结果：北京市养老机构服务质量参差不齐。结论：北京市养老机构服务质量参差不齐，管理部门应加快制定养老机构服务质量管理与评价标准，最大程度的保障老年人权益。
목적：대북경시양로궤구적복무질량진행조사화종합평개，위상관표준적연구화제정제공이론의거。방법：채용문권조사법，대북경시59소양로궤구진행조사，병이용종합평개적방식，장양로궤구복무질량분위우、중、차삼당。결과：북경시양로궤구복무질량삼차불제。결론：북경시양로궤구복무질량삼차불제，관리부문응가쾌제정양로궤구복무질량관리여평개표준，최대정도적보장노년인권익。
Objective:To describe and comprehensively evaluate the current service quality status in long-term facilities in Beijing and provide a theoretical basis for research and development of related criteria. Methods:59 long-term facilities completed a questionnaire. Through the comprehensive evaluation, the quality was classifies as excellent, good and poor. Results:Uneven service quality of the long-term facilities in Beijing was found. Conclusions:Currently, service quality in the long-term care facilities is une-ven, and managers should accelerate the development of service quality management and evaluation criteria, in order to ensure continu-ous improvement and to protect rights of the old to the greatest degree.