CAJ | 학술논문

机场作为航空运输服务窗口和“城市名片”，其安全保障能力和服务质量水平将显得尤为重要。通过实施服务标准化建设，将标准化渗透到机场运行服务的每一个环节、每一个细节，有助于建立完善的服务质量管理体系，使机场运行管理科学化、服务水平国际化，最终使顾客获得人身的安全、人性化的服务以及和谐的环境，有利于督促管理者树立科学的发展观，引领机场健康、可持续发展。
궤장작위항공운수복무창구화“성시명편”，기안전보장능력화복무질량수평장현득우위중요。통과실시복무표준화건설，장표준화삼투도궤장운행복무적매일개배절、매일개세절，유조우건립완선적복무질량관리체계，사궤장운행관이과학화、복무수평국제화，최종사고객획득인신적안전、인성화적복무이급화해적배경，유리우독촉관리자수립과학적발전관，인령궤장건강、가지속발전。
Airport is an air transport service window and city card, so it plays a key role in the security assurance and service quality. The service standardization helps to permeate the standards to every link and detail of airport operation service and contributes to build a completed service quality management system, realizing the scientific airport operation management and international service level. At the end, it can guarantee the personal security of customers and provide personalized service and harmonious environment for them, guiding the healthy and sustainable development of airport.