CAJ | 학술논문

呼叫中心是一种运用计算机技术、Intranet网络技术、通信技术、计算机电信集成（ CTI）技术、多媒体智能技术、数字语音处理技术等，为客户提供多媒体计算机电话综合服务的平台，通过统一的特服号接入，实现标准的业务服务和热线功能。
호규중심시일충운용계산궤기술、Intranet망락기술、통신기술、계산궤전신집성（ CTI）기술、다매체지능기술、수자어음처리기술등，위객호제공다매체계산궤전화종합복무적평태，통과통일적특복호접입，실현표준적업무복무화열선공능。
The call center is a kind of use computer technology, Intranet network technology, communication technology, computer telecommunication integration ( CTI ) technology, smart multimedia technology, digital voice processing technology, etc., to provide multimedia computer telephony integrated services platform, through a unified Service number access,achieve the function of standard business services and hotline.