中国医药导报
中國醫藥導報
중국의약도보
CHINA MEDICAL HERALD
2014年
28期
102-104,128
,共4页
吴柳华%容庆丰%韦又芳%欧敏仪
吳柳華%容慶豐%韋又芳%歐敏儀
오류화%용경봉%위우방%구민의
品管圈%护士%患者身份识别%错误率
品管圈%護士%患者身份識彆%錯誤率
품관권%호사%환자신빈식별%착오솔
Quality control circle%nurse%Patient identification%Error rate
目的：探讨普外二开展品管圈活动在降低护士对患者身份识别错误率中的效果。方法成立品管圈小组，确定以“降低普外二护士对患者身份识别错误率”为主题，对2012年2月~2013年2月广东省中山市小榄人民医院普外二科(以下简称“我科”)护士对患者身份识别错误率进行观察，并与2011年1月~2012年1月品管圈活动实施前我科护士对患者身份识别错误率进行比较，并对品管圈活动前后护士的自我评价得分进行比较。结果开展品管圈活动后，护士对患者身份错误率由实施前的71%显著降低至23%，差异有高度统计学意义(P<0.01)；开展品管圈活动后，护士的责任心、积极性、沟通协调能力、解决问题能力得分分别为(4.5±0.3)、(4.6±0.3)、(4.5±0.3)、(4.4±0.5)分，均显著性高于活动前[(2.9±0.7)、(1.9±1.1)、(3.2±0.5)、(3.4±0.6)分]，差异均有统计学意义(P<0.05或P<0.01)。结论品管圈活动能有效降低普外二护士对患者身份识别错误率，同时提升护士的责任心、积极性、沟通协调能力及解决问题的能力。
目的：探討普外二開展品管圈活動在降低護士對患者身份識彆錯誤率中的效果。方法成立品管圈小組，確定以“降低普外二護士對患者身份識彆錯誤率”為主題，對2012年2月~2013年2月廣東省中山市小欖人民醫院普外二科(以下簡稱“我科”)護士對患者身份識彆錯誤率進行觀察，併與2011年1月~2012年1月品管圈活動實施前我科護士對患者身份識彆錯誤率進行比較，併對品管圈活動前後護士的自我評價得分進行比較。結果開展品管圈活動後，護士對患者身份錯誤率由實施前的71%顯著降低至23%，差異有高度統計學意義(P<0.01)；開展品管圈活動後，護士的責任心、積極性、溝通協調能力、解決問題能力得分分彆為(4.5±0.3)、(4.6±0.3)、(4.5±0.3)、(4.4±0.5)分，均顯著性高于活動前[(2.9±0.7)、(1.9±1.1)、(3.2±0.5)、(3.4±0.6)分]，差異均有統計學意義(P<0.05或P<0.01)。結論品管圈活動能有效降低普外二護士對患者身份識彆錯誤率，同時提升護士的責任心、積極性、溝通協調能力及解決問題的能力。
목적：탐토보외이개전품관권활동재강저호사대환자신빈식별착오솔중적효과。방법성립품관권소조，학정이“강저보외이호사대환자신빈식별착오솔”위주제，대2012년2월~2013년2월광동성중산시소람인민의원보외이과(이하간칭“아과”)호사대환자신빈식별착오솔진행관찰，병여2011년1월~2012년1월품관권활동실시전아과호사대환자신빈식별착오솔진행비교，병대품관권활동전후호사적자아평개득분진행비교。결과개전품관권활동후，호사대환자신빈착오솔유실시전적71%현저강저지23%，차이유고도통계학의의(P<0.01)；개전품관권활동후，호사적책임심、적겁성、구통협조능력、해결문제능력득분분별위(4.5±0.3)、(4.6±0.3)、(4.5±0.3)、(4.4±0.5)분，균현저성고우활동전[(2.9±0.7)、(1.9±1.1)、(3.2±0.5)、(3.4±0.6)분]，차이균유통계학의의(P<0.05혹P<0.01)。결론품관권활동능유효강저보외이호사대환자신빈식별착오솔，동시제승호사적책임심、적겁성、구통협조능력급해결문제적능력。
Objective To investigate the efficacy of quality control circle (QCC) on reducing the error rates of patient i-dentification by nurses at the second division of general surgery. Methods QCC team was founded, and the theme of“reducing the error rates of patient identification by nurses at the second division of general surgery” was determined. The patients identification error rate of nurses from February 2012 to February 2013 in the Second Division of General Surgery of the Xiaolan People's Hospital of Zhongshan City (“our department”for short) were observed, and was com-pared with the patients identification error rate of nurses before the implementation of the QCC from January 2011 to January 2012 in our department. Nurse's self-evaluation scores before and after QCC were compared. Results After QCC, patient identification error rate was 23%, which was significantly low than that of before QCC (71%), the differ-ence was statistically significant (P< 0.01). After QCC, nurses responsibility, enthusiasm, communication skills, prob-lem-solving ability score were (4.5±0.3), (4.6±0.3), (4.5±0.3), (4.4±0.5) points, which were significantly higher than those of before QCC [(2.9±0.7), (1.9±1.1), (3.2±0.5), (3.4±0.6) points], the difference were statistically significant (P<0.05 or P< 0.01). Conclusion QCC can effectively reduce the patients identification error rates in the department of general surgery, and improve nurses responsibility, enthusiasm, communication skills, and problem-solving skills.
