经济研究导刊
經濟研究導刊
경제연구도간
ECONOMIC RESEARCH GUIDE
2014年
29期
279-281
,共3页
中医院%患者满意度%调查
中醫院%患者滿意度%調查
중의원%환자만의도%조사
Traditional Chinese Medicine Hospital%patient satisfaction%survey
目的：了解湖南省某中医院门诊患者满意度现状及影响因素，并提出对策建议。方法：采用发放调查问卷的形式对来此中医院就诊的患者进行调查。结果：患者对此中医院的忠诚度是比较高的，78%的患者表示在此中医院看过2次以上病；患者选择到此中医院看病的原因中，“中医特色鲜明”排在首位，占被调查人员的67%；患者对此中医院满意度总体来说较高；52%的患者表示会介绍其他病人来此中医院看病。建议：继续做好医务人员服务；改善就医流程；优化就医环境。
目的：瞭解湖南省某中醫院門診患者滿意度現狀及影響因素，併提齣對策建議。方法：採用髮放調查問捲的形式對來此中醫院就診的患者進行調查。結果：患者對此中醫院的忠誠度是比較高的，78%的患者錶示在此中醫院看過2次以上病；患者選擇到此中醫院看病的原因中，“中醫特色鮮明”排在首位，佔被調查人員的67%；患者對此中醫院滿意度總體來說較高；52%的患者錶示會介紹其他病人來此中醫院看病。建議：繼續做好醫務人員服務；改善就醫流程；優化就醫環境。
목적：료해호남성모중의원문진환자만의도현상급영향인소，병제출대책건의。방법：채용발방조사문권적형식대래차중의원취진적환자진행조사。결과：환자대차중의원적충성도시비교고적，78%적환자표시재차중의원간과2차이상병；환자선택도차중의원간병적원인중，“중의특색선명”배재수위，점피조사인원적67%；환자대차중의원만의도총체래설교고；52%적환자표시회개소기타병인래차중의원간병。건의：계속주호의무인원복무；개선취의류정；우화취의배경。
Objective:To investigate the status and influencing factors of outpatient satisfaction of a Chinese Medicine Hospital of Hunan Province,and puts forward some countermeasures and suggestions.Method:use questionnaire investigation to the Chinese medicine hospital patients.Results:the patients of this hospital of traditional Chinese medicine's loyalty is relatively high,78% of the patients expressed in this hospital of traditional Chinese medicine have seen more than 2 times in patients with disease;reason to choose this hospital of traditional Chinese medicine doctor,"Chinese distinctive features" in the first row,accounted for by investigators 67% this hospital of traditional Chinese medicine;patient satisfaction in general higher;52% said the patient will introduce other patients to the hospital of traditional Chinese medicine doctor.Recommendations:continue to do a good job of medical personnel to improve the medical service;process optimization;medical environment.
