CAJ | 학술논문

目的：探讨临床服务中心在临床服务中的作用。方法选择2012年10月~2013年10月来本院住院的患者1240例作为研究组，由临床服务中心提供服务，同时选择2012年10月~2013年10月来本院住院的患者1240例作为对照组，临床服务中心未提供服务，比较两组的送检时间、预约检查时间、8 h以外取药及取血时间、患者满意度。结果研究组的送检时间、预约检查时间明显短于对照组，差异有统计学意义(P<0.01)；研究组8 h以外取药时间为(0.6±0.3)h、8 h以外取血时间为(0.7±0.5)h，明显短于对照组，两组对比差异有统计学意义(P<0.01)。研究组的患者满意度明显高于对照组，差异有统计学意义(P<0.01)。结论在临床服务中实施临床服务中心管理工作，能有效提高工作效率及患者满意度，具有较高的临床应用价值。
목적：탐토림상복무중심재림상복무중적작용。방법선택2012년10월~2013년10월래본원주원적환자1240례작위연구조，유림상복무중심제공복무，동시선택2012년10월~2013년10월래본원주원적환자1240례작위대조조，림상복무중심미제공복무，비교량조적송검시간、예약검사시간、8 h이외취약급취혈시간、환자만의도。결과연구조적송검시간、예약검사시간명현단우대조조，차이유통계학의의(P<0.01)；연구조8 h이외취약시간위(0.6±0.3)h、8 h이외취혈시간위(0.7±0.5)h，명현단우대조조，량조대비차이유통계학의의(P<0.01)。연구조적환자만의도명현고우대조조，차이유통계학의의(P<0.01)。결론재림상복무중실시림상복무중심관리공작，능유효제고공작효솔급환자만의도，구유교고적림상응용개치。
Objective To investigate the effect of clinical service center in the clinical service. Methods 1240 patients in our hospital from October 2012 to October 2013 were selected as research group,the center clinical service was used in research group.At the same time,1240 patients in our hospital from October 2012 to October 2013 were selected as control group,there was no center clinical service in control group.Inspection time,appointment to check the time,8-h beyond the time of taking the medicine,8-h beyond the time of taking the blood and satisfaction rate of patient in two groups was compared respectively. Results Inspection time,appointment to check the time in research group was signif-icantly shorter than that in control group respectively,with statistical difference (P<0.01).8-h beyond the time of taking the medicine in research group was(0.6±0.3) h,8-h beyond the time of taking the blood in research group was(0.7±0.5) h,significantly shorter than that in control group respectively,with statistical difference (P<0.01).Satisfaction rate of pa-tient in research group was significantly higher than that in control group,with statistical difference (P<0.01). Conclu-sion Implementation of clinical service center management in clinical service,which can effectively improve work effi-ciency.improve satisfaction of patient,has high clinical value.