CAJ | 학술논문

目的：探讨神经内科护理人员情商与护理服务质量的关系，为神经内科护理人员的情商培养和护理工作的持续改进提供依据。方法入组30名神经内科护理人员为研究对象，使用情绪智力量表予以情商测评，并与患者满意度的测评结果进行相关分析。结果情商测评结果显示，30名护理人员的情商总分平均为（68．63±11．65）分，其中41～80分水平25名（83．3％），81～100分水平5名（16．7％）；自我认知（13．5±2．69）分，情绪调控（12．87±2．86）分，自我激励（14．83±3．19）分，他人情绪认知（13．77±2．90）分，人际关系管理（13．67±2．80）分。护理服务满意度调查均分（38．21±1．10）分。Pearson相关分析结果显示：护理服务满意度和护理人员情商评分在各个维度上呈正相关（P＜0．05）。结论在神经内科临床工作中，高情商的护理人员更有可能提供高品质的护理服务，为了推动神经内科护理质量的持续改进，护理人员必须加强自身情商的培养，以适应优质护理的需要，适应社会发展的需要。
목적：탐토신경내과호리인원정상여호리복무질량적관계，위신경내과호리인원적정상배양화호리공작적지속개진제공의거。방법입조30명신경내과호리인원위연구대상，사용정서지역량표여이정상측평，병여환자만의도적측평결과진행상관분석。결과정상측평결과현시，30명호리인원적정상총분평균위（68．63±11．65）분，기중41～80분수평25명（83．3％），81～100분수평5명（16．7％）；자아인지（13．5±2．69）분，정서조공（12．87±2．86）분，자아격려（14．83±3．19）분，타인정서인지（13．77±2．90）분，인제관계관리（13．67±2．80）분。호리복무만의도조사균분（38．21±1．10）분。Pearson상관분석결과현시：호리복무만의도화호리인원정상평분재각개유도상정정상관（P＜0．05）。결론재신경내과림상공작중，고정상적호리인원경유가능제공고품질적호리복무，위료추동신경내과호리질량적지속개진，호리인원필수가강자신정상적배양，이괄응우질호리적수요，괄응사회발전적수요。
Objective To investigate the relationship between nurses ’ emotional quotient ( EQ ) and the quality of care in the neurology department , and to provide the foundation of improvement of EQ training of nursing staff.Methods Thirty nurses were enrolled in this study .Emotional intelligence scale was used to evaluate EQ, and then make correlation analysis between evaluation and patient satisfaction .Results The EQ scores of all nurses were (68.63 ±11.65), within which 25 nurses (83.3%) got 41 -80 and 5 nurses (16.7%) got 81 -100.The scores of self-recognition, emotion regulation, self motivation, others emotion recognition and interpersonal relationship management were (13.50 ±2.69), (12.87 ±2.86), (14.83 ± 3.19), (13.77 ±2.90) and (13.67 ±2.80), respectively.The average scores of nursing service satisfaction survey were (38.21 ±1.10).Analysis of Pearson correlation showed that the satisfaction with nursing service and nursing staff were positively related to each dimension of EQ scores (P<0.05).Conclusions In the neurology department , nurses with high EQ are more likely to provide quality nursing service .In order to continue improve the nursing quality , nursing staff should strengthen their cultivation of EQ to meet the needs of nursing quality , and adapt to the needs of society .